Quality Contact Solutions
Customer Experience and Contact Center
Quality Contact Solutions is a U.S.-based company that provides customer experience and contact center solutions for healthcare and life sciences, known for its strong emphasis on compliance and personalized service.
Size
11-50
Private
10m-50m
Mission
About
Quality Contact Solutions offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and CX consulting for clients in healthcare and life sciences. The company operates using an onshore model and supports U.S.-based organizations.
It is recognized for its deep client focus and expertise in telemarketing compliance, with a proven track record of delivering high-quality services tailored to client needs.
Services
Quality Contact Solutions provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and CX consulting. These services cover voice-based interactions and are tailored to support client needs in lead generation, customer service, and compliance management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring adherence to regulations and high standards of service quality.
Unique Stregths
Quality Contact Solutions is known for its strong emphasis on compliance and personalized service, offering clients a results-driven approach that enhances conversion rates. Its operational practices include maintaining a small client base to ensure in-depth knowledge of each client's products and services, fostering effective outreach.
Delivery Footprint
Headquartered in Aurora, Nebraska, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing high-quality customer interactions and support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Quality Contact Solutions
?
Quality Contact Solutions specializes in enhancing customer experiences through comprehensive contact center services. Their primary offerings include inbound customer support and outbound telesales, complemented by CX consulting and journey mapping. Additionally, they provide market and competitive intelligence, as well as data collection and survey programming, all tailored to meet the specific needs of their clients.
What additional services does
Quality Contact Solutions
provide?
When was
Quality Contact Solutions
founded?
Quality Contact Solutions was established in 2007, making it a seasoned player in the customer experience and contact center industry. With over 16 years of experience, the company has developed a strong reputation for delivering tailored solutions to its clients, particularly in the healthcare and life sciences sectors.
What industry verticals does
Quality Contact Solutions
serve?
Quality Contact Solutions primarily serves clients in the healthcare and life sciences sectors. This focused industry approach allows them to align their services with the specific demands and regulatory requirements of these fields, ensuring high standards of quality and compliance.
What delivery model does
Quality Contact Solutions
offer?
Quality Contact Solutions operates using an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that clients receive support from teams who are familiar with the local market dynamics and customer expectations, enhancing the overall quality of service and communication.
How many employees and/or seats does
Quality Contact Solutions
have?
Quality Contact Solutions has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized and client-focused approach, ensuring that they can adapt quickly to client needs while delivering high-quality service.
Can
Quality Contact Solutions
be considered a good service provider for startups?
Quality Contact Solutions can be a suitable service provider for startups, particularly those in the healthcare and life sciences sectors. Their specialized expertise in compliance and customer experience can help new businesses navigate the complexities of customer interactions while building a strong foundation for growth. However, startups should consider their current scale and specific needs, as the company maintains a relatively small client base which may limit availability.
Can
Quality Contact Solutions
be considered a good service provider for SMBs?
Quality Contact Solutions is well-positioned to support small and medium-sized businesses, particularly in the healthcare and life sciences sectors. Their range of services, including inbound support and telesales, provides SMBs with the flexibility and expertise needed to enhance customer engagement and drive growth. The company's emphasis on compliance and personalized service ensures that SMBs can maintain high standards of quality while expanding their market reach.
Can
Quality Contact Solutions
be considered a good service provider for enterprises?
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