Qualfon Intermedia Marketing Solutions specializes in customer experience and contact center services, delivering a comprehensive range of support including inbound customer assistance, technical support at both Tier 1 and Tier 2 levels, as well as outbound telesales and retention services. Their offerings are further enhanced by sales enablement content, campaign management, and content creation and localization, ensuring tailored solutions for various client needs.

Qualfon Intermedia Marketing Solutions was established in 1995, marking nearly three decades of operation in the customer service industry. Over the years, the company has evolved and expanded its service offerings, building a robust reputation for its commitment to enhancing customer experiences across diverse sectors.

Qualfon serves a wide range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Gaming & Entertainment, and Manufacturing & Industrial. This diverse vertical focus allows them to customize their services to meet the specific needs of various clients.

Qualfon utilizes a flexible delivery model that encompasses onshore, nearshore, offshore, and hybrid strategies. Onshore refers to services delivered within the same country as the client, while nearshore involves locations in neighboring countries. Offshore indicates service provision from distant locations, often to leverage cost efficiencies. This multi-shore mix allows Qualfon to adapt to client needs while maintaining high-quality service standards.

Qualfon employs over 10,000 individuals, highlighting its substantial workforce dedicated to delivering customer service solutions. This large employee base enables the company to effectively manage a diverse range of client requirements and scale operations as needed.

For small and medium businesses, Qualfon represents a strong service provider option due to its scalable solutions and diverse service offerings. Their experience in multiple industries allows them to cater to the specific needs of SMBs, providing both operational support and customer engagement strategies that can adapt as these businesses grow. Qualfon's emphasis on employee development and quality service can greatly assist SMBs in enhancing their customer experience.

Qualfon is well-suited to serve enterprises and large companies, given its extensive experience and significant operational capacity. The company’s infrastructure supports complex service requirements and large-scale operations, making it a reliable partner for enterprise-level clients. Qualfon's commitment to high service quality, bolstered by its employee retention strategies, positions it as a competent provider capable of meeting the sophisticated needs of larger organizations.