Qualfon Center Partners
Customer Experience and Contact Center
Qualfon is a mission-driven BPO company that provides customer experience and contact center services for international clients, known for its person-first philosophy and high employee retention rates.
Size
over-10K
Private
over-1b
Mission
To improve people's lives through exceptional service.
About
Qualfon offers customer experience and contact center services along with back-office operations and sales support for clients in various industries. The company operates using a global delivery model and supports clients across the USA, Mexico, the Philippines, and more.
It is recognized for its commitment to employee well-being, with a strong focus on delivering superior customer experiences and maintaining high retention rates.
Services
Qualfon provides customer experience and contact center services supported by back-office operations and sales support. These services include inbound customer support, technical assistance, outbound telesales, and live chat, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Sales Chat & Live Demonstrations
Lead Research & List Building
Campaign Management
Industries Served
The company serves clients in diverse sectors, including telecommunications, e-commerce, and technology. It has experience supporting businesses of all sizes, ensuring that services align with specific industry requirements and technology platforms.
Unique Stregths
Qualfon is known for its industry-leading growth and employee-centric approach, offering clients high-quality service backed by a dedicated workforce. Its operational practices focus on continuous improvement and employee development, which contribute to exceptional service delivery.
Delivery Footprint
Headquartered in Mexico City, the company operates using a global delivery model. It serves clients across multiple regions, including the USA, Philippines, and Costa Rica, with teams working in both onshore and offshore environments to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Qualfon Center Partners
?
Qualfon Center Partners specializes in delivering exceptional customer experience and contact center services. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, sales chat, live demonstrations, lead research, list building, and campaign management. This comprehensive suite of services is designed to enhance customer engagement and operational efficiency for their clients.
What additional services does
Qualfon Center Partners
provide?
In addition to its primary focus on customer experience and contact center operations, Qualfon Center Partners also provides back-office operations. This additional service capability allows the company to support clients with essential administrative functions, enhancing overall operational efficiency.
When was
Qualfon Center Partners
founded?
Qualfon Center Partners was established in 1995, marking nearly three decades in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its services and expanding its reach to meet the needs of various clients across multiple sectors.
What industry verticals does
Qualfon Center Partners
serve?
Qualfon Center Partners serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Travel, Hospitality & Leisure. This broad focus enables them to tailor their services to meet unique industry requirements and customer expectations.
What delivery model does
Qualfon Center Partners
offer?
Qualfon Center Partners utilizes a flexible delivery model that includes both onshore and offshore services. Onshore services are provided within the same country as the client, ensuring direct communication and cultural alignment, while offshore services are delivered from locations outside the client's country, often allowing for cost efficiencies and access to a broader talent pool.
How many employees and/or seats does
Qualfon Center Partners
have?
Qualfon Center Partners boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to manage large-scale operations. This extensive team enables the company to provide comprehensive support and maintain high service levels for its clients.
Can
Qualfon Center Partners
be considered a good service provider for startups?
Qualfon Center Partners can be a beneficial service provider for startups, particularly those looking for scalable solutions. With their extensive range of services and flexible delivery model, startups can leverage Qualfon’s expertise to build customer relationships without the high overhead costs associated with maintaining an in-house team.
Can
Qualfon Center Partners
be considered a good service provider for SMBs?
For small and medium businesses, Qualfon Center Partners presents a strong service option due to its ability to scale services according to client needs. This flexibility, combined with their comprehensive service offerings, allows SMBs to access quality customer support and operational assistance that can grow alongside their business.
Can
Qualfon Center Partners
be considered a good service provider for enterprises?
Qualfon Center Partners is well-suited for enterprises and large companies, offering robust solutions backed by a sizable workforce and extensive experience across various industries. Their commitment to high-quality service delivery and employee well-being positions them as a reliable partner for large-scale operations requiring sophisticated support and engagement strategies.
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