Qualfon
Customer Experience and Contact Center
Qualfon is a global BPO company that provides customer experience and contact center services for various industries, known for its commitment to a 'person first philosophy' and superior service quality.
Size
over-10K
Private
over-1b
Mission
To improve people's lives through exceptional service.
About
Qualfon offers customer experience and contact center services along with back-office operations and lead-generation services for clients in diverse sectors. The company operates using a global delivery model and supports clients across North America, Asia, and the Caribbean.
It is recognized for its strong focus on employee investment and ethical business practices, with a commitment to making people's lives better through quality service.
Services
Qualfon provides customer experience and contact center services supported by back-office operations and lead-generation services. These services include inbound customer support, technical support, outbound telesales, and live chat, delivered across multiple communication channels. Each solution is tailored to support complex client needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in various sectors, including telecommunications, finance, and e-commerce. It has experience supporting both large enterprises and small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Qualfon is known for its commitment to a 'person first philosophy,' offering clients high-quality service and superior employee retention rates. Its approach includes investing in employee development and maintaining ethical business practices, which help deliver consistent performance at scale.
Delivery Footprint
Headquartered in Mexico City, Mexico, the company operates using a global delivery model. It serves clients across multiple countries, including the United States, the Philippines, and Costa Rica, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Qualfon
?
Qualfon specializes in delivering comprehensive customer experience and contact center services. Their offerings include a wide range of support options, such as inbound customer assistance, technical support for various tiers, outbound telesales and retention, as well as live chat and messaging support. Additionally, they provide email support and customer experience consulting, ensuring that they cater to the diverse needs of their clients across different communication channels.
What additional services does
Qualfon
provide?
In addition to its core customer experience and contact center services, Qualfon offers a range of additional capabilities that enhance their service portfolio. These include back-office operations, sales and lead-generation services, as well as marketing operations. This extended range of services allows them to support clients with a comprehensive suite of solutions tailored to various business needs.
When was
Qualfon
founded?
Qualfon was established in 1995, making it a well-established player in the business process outsourcing industry. With nearly three decades of experience, the company has developed a strong reputation for providing quality services and building lasting relationships with its clients.
What industry verticals does
Qualfon
serve?
What delivery model does
Qualfon
offer?
How many employees and/or seats does
Qualfon
have?
Qualfon boasts a robust workforce, employing over 10,000 individuals. This sizable team allows the company to deliver its services effectively and ensures that they can meet the demands of a diverse clientele across various sectors.
Can
Qualfon
be considered a good service provider for startups?
Qualfon can be a suitable service provider for startups, particularly because of its flexibility and the variety of services offered. Startups often require tailored support that can grow with them, and Qualfon's commitment to understanding client needs ensures that they can provide customized solutions. However, startups should assess whether their specific needs align with Qualfon's service offerings and delivery model to fully benefit from the partnership.
Can
Qualfon
be considered a good service provider for SMBs?
Qualfon is well-positioned to support small and medium-sized businesses (SMBs) due to its scalable service offerings and experience in catering to diverse industries. The company understands the unique challenges faced by SMBs and provides flexible solutions that can adapt as these businesses grow. Their focus on customer satisfaction and employee retention further enhances their ability to deliver effective support tailored to the needs of smaller enterprises.
Can
Qualfon
be considered a good service provider for enterprises?
Qualfon is a strong contender for enterprises and large companies seeking reliable business process outsourcing solutions. With a significant workforce and extensive experience across various sectors, they are equipped to handle the complexities and scale of large organizations. Their commitment to ethical business practices and employee investment also contributes to consistent performance, making them a dependable partner for enterprises looking to enhance their customer experience.
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