Qomunica It Solutions
Customer Experience and Contact Center
Qomunica IT Solutions is a Filipino-owned BPO and IT services provider that offers customer experience and contact center solutions for diverse industries, known for its commitment to operational excellence and high-quality service delivery.
Size
11-50
Private
Mission
About
Qomunica IT Solutions offers customer experience and contact center solutions along with inbound customer support, outbound telesales, live chat, and email support for clients across various sectors. The company operates using an offshore model and supports global clients.
It is recognized for its unmatched service quality, with a strong emphasis on operational excellence and continuous improvement to enhance client satisfaction.
Services
Qomunica IT Solutions provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, live chat, and email support. These services cover essential communication channels and are tailored to support clients in managing their customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in multiple sectors, focusing on customer service and relationship management. It has experience supporting global businesses with services aligned to their operational needs and customer engagement strategies.
Unique Stregths
Qomunica IT Solutions is known for its commitment to operational excellence, offering clients a reliable and efficient service delivery model. Its approach includes continuous improvement practices, ensuring high standards and consistent performance across all service offerings.
Delivery Footprint
Headquartered in Cagayan de Oro City, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams dedicated to providing support in a remote environment tailored to client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Qomunica It Solutions
?
Qomunica IT Solutions specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, as well as live chat and email support. This diverse range of services is designed to facilitate effective management of customer interactions across various communication channels, catering to the specific needs of their clients.
What additional services does
Qomunica It Solutions
provide?
When was
Qomunica It Solutions
founded?
Established in 2019, Qomunica IT Solutions has been in operation for approximately five years. Since its inception, the company has focused on providing high-quality customer experience and contact center services to clients from different sectors.
What industry verticals does
Qomunica It Solutions
serve?
What delivery model does
Qomunica It Solutions
offer?
Qomunica IT Solutions operates using an offshore delivery model, which means that they provide their services from a different country than where their clients are located. This approach allows the company to tap into a diverse talent pool while offering cost-effective solutions. Their offshore model is designed to meet the specific requirements of global clients, ensuring reliable support through remote teams.
How many employees and/or seats does
Qomunica It Solutions
have?
Qomunica IT Solutions has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit environment while offering personalized attention to their clients, ensuring that their service delivery is both effective and efficient.
Can
Qomunica It Solutions
be considered a good service provider for startups?
For startups, Qomunica IT Solutions can be a suitable service provider, particularly due to their range of customer support services and their commitment to operational excellence. Startups often require flexible and cost-effective solutions to manage customer interactions, and Qomunica’s offshore model can provide the necessary support without significant overhead costs. Their ability to adapt and scale services can help startups focus on their core operations while ensuring that customer needs are met efficiently.
Can
Qomunica It Solutions
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can greatly benefit from the offerings of Qomunica IT Solutions. The company’s diverse service portfolio, which includes inbound support and outbound telesales, is well-suited to help SMBs enhance their customer engagement and retention strategies. With a focus on operational excellence and continuous improvement, Qomunica can support the growth of SMBs by providing scalable solutions that adapt to their evolving needs.
Can
Qomunica It Solutions
be considered a good service provider for enterprises?
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