QDegrees Services
Customer Experience and Contact Center
QDegrees is a strategy-driven consulting and technology company that provides customer experience and contact center solutions for retail and e-commerce, known for its comprehensive approach to enhancing customer satisfaction and loyalty.
Size
501-1K
Private
1m-10m
Mission
To empower businesses by enhancing their customers' experience and fostering satisfaction and loyalty.
About
QDegrees offers customer experience and contact center solutions along with consulting services for clients in retail and e-commerce. The company operates using a strategy-driven model and supports businesses looking to enhance their customer interactions.
It is recognized for its innovative software solutions and commitment to delivering exceptional customer experiences, with a focus on research-based strategies that drive loyalty and satisfaction.
Services
QDegrees provides customer experience and contact center solutions supported by consulting services and specific offerings such as CX consulting & journey mapping, quality assurance & monitoring, and market & competitive intelligence. These services cover various channels and are tailored to support businesses in optimizing customer interactions and enhancing overall satisfaction.
Capabilities
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Market & Competitive Intelligence
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging tools and software solutions designed to capture customer insights and improve service delivery.
Unique Stregths
QDegrees is known for its strategy-driven approach and commitment to empowering businesses, offering clients a comprehensive suite of customer experience solutions. Its approach includes a focus on research and innovation, ensuring that clients receive tailored strategies that foster customer loyalty and satisfaction.
Delivery Footprint
Headquartered in Jaipur, India, the company operates using a strategy-driven delivery model. It serves clients across various regions, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
QDegrees Services
?
QDegrees Services specializes in providing exceptional customer experience and contact center solutions. Their offerings include a variety of consulting services such as CX consulting and journey mapping, quality assurance and monitoring, as well as market and competitive intelligence. These services are designed to optimize customer interactions and enhance overall satisfaction, particularly tailored for clients in the retail and e-commerce sectors.
What additional services does
QDegrees Services
provide?
When was
QDegrees Services
founded?
QDegrees Services was established in 2013, marking over a decade of experience in the industry. Since its inception, the company has dedicated itself to improving customer interactions and experiences, positioning itself as a reliable partner for businesses seeking to enhance their customer service capabilities.
What industry verticals does
QDegrees Services
serve?
QDegrees Services focuses primarily on the Retail & e-Commerce sectors. By aligning its services with the specific needs of these industries, the company effectively supports businesses in delivering superior customer experiences and gaining valuable insights into customer behavior.
What delivery model does
QDegrees Services
offer?
How many employees and/or seats does
QDegrees Services
have?
QDegrees Services employs between 501 and 1,000 individuals, indicating a robust workforce that is well-equipped to handle a variety of customer experience and contact center initiatives. This size allows the company to maintain a strong operational capacity while remaining agile in meeting client needs.
Can
QDegrees Services
be considered a good service provider for startups?
For startups, QDegrees Services can be a beneficial partner, particularly due to its flexible service offerings and strategy-driven approach. Startups often require tailored solutions that can grow alongside their business, and QDegrees’ expertise in customer experience can provide the necessary foundation to enhance early customer interactions and build loyalty from the outset.
Can
QDegrees Services
be considered a good service provider for SMBs?
QDegrees Services is well-suited for small and medium businesses, offering scalable solutions that can adapt to their evolving needs. The company's diverse range of services allows SMBs to enhance their customer engagement strategies without the need for extensive in-house resources. Their focus on optimizing customer interactions positions SMBs for growth and improved customer satisfaction.
Can
QDegrees Services
be considered a good service provider for enterprises?
While QDegrees Services primarily targets retail and e-commerce sectors, its structured and strategy-driven delivery model makes it a reliable partner for enterprises as well. The company's commitment to innovation and quality assurance ensures that larger organizations can benefit from sophisticated customer experience solutions tailored to their extensive operational requirements.
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