Pylon Global Online Solutions
Customer Experience and Contact Center
Pylon Global Online Solutions is a premier BPO company that provides customer experience and contact center services for global businesses, known for its multilingual capabilities and operational excellence.

Size

5K-10K
Private

Mission

To simplify business processes through passion, fun, and integrity while inspiring and connecting with consumers globally.

About

Pylon Global Online Solutions offers customer experience and contact center services along with branding, social media management, and IT support for clients in various industries worldwide. The company operates using an offshore model and supports global clientele.

It is recognized for its flexible service plans, with a strong commitment to operational excellence and a culture rooted in passion and integrity.

Services

Pylon Global Online Solutions provides customer experience and contact center services, supported by branding, social media management, and IT support. These services include inbound customer support, live chat and messaging support, and CX consulting, tailored to support diverse client needs and business functions.

Capabilities

Inbound Customer Support
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping

Industries Served

The company serves clients in various industries worldwide. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging its multilingual operator capabilities to cater to a global clientele.

Unique Stregths

Pylon Global Online Solutions is known for its operational excellence and commitment to simplifying business processes, offering clients reliable support and innovative outsourcing solutions. Its approach includes customized service engagement, ensuring that each project meets the unique needs of its clients.

Delivery Footprint

Headquartered in Sacramento, California, the company operates using an offshore delivery model. It serves clients across the globe, with teams based in Iligan City, Northern Mindanao, Philippines, providing a strong foundation for effective communication and service delivery.

Certifications

No items found.

Verticals

No items found.

Clients

Zoom
Okta
Airbnb
Asana
eBay
What's the main service provided by
Pylon Global Online Solutions
?
Pylon Global Online Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, live chat and messaging assistance, email support, as well as customer experience consulting and journey mapping. This comprehensive range of services is designed to meet the specific needs of various industries, ensuring that clients receive tailored support for their business functions.
What additional services does
Pylon Global Online Solutions
provide?
When was
Pylon Global Online Solutions
founded?
What industry verticals does
Pylon Global Online Solutions
serve?
What delivery model does
Pylon Global Online Solutions
offer?
How many employees and/or seats does
Pylon Global Online Solutions
have?
Pylon Global Online Solutions employs between five thousand to ten thousand individuals, showcasing a robust workforce capable of managing diverse client demands. This significant employee base reflects the company's commitment to providing high-quality services while maintaining operational excellence.
Can
Pylon Global Online Solutions
be considered a good service provider for startups?
Pylon Global Online Solutions presents a viable option for startups seeking reliable customer support services. With a flexible service model and a commitment to operational excellence, the company can adapt to the unique needs and budget constraints of emerging businesses. Their expertise in customer experience, along with a strong focus on integrity and innovation, makes them a supportive partner for startups aiming to establish a solid customer engagement strategy.
Can
Pylon Global Online Solutions
be considered a good service provider for SMBs?
Small and medium-sized businesses can benefit greatly from partnering with Pylon Global Online Solutions. The company's flexible service plans and extensive experience across various industries allow it to scale its offerings to meet the growth needs of SMBs. Their commitment to simplifying business processes ensures that these businesses receive personalized support tailored to their specific operational requirements.
Can
Pylon Global Online Solutions
be considered a good service provider for enterprises?
Pylon Global Online Solutions is well-equipped to serve enterprises and large companies, thanks to its substantial workforce and comprehensive service offerings. The company's operational excellence, combined with its experience in supporting a global clientele, positions it as a reliable partner for large organizations seeking sophisticated customer engagement solutions. Their offshore delivery model further enhances their capacity to provide effective and efficient support on a large scale.
Contact the CompanyClaim this listing
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.