Pvs Europe
Customer Experience and Contact Center
PVS Relationship Services is a premium customer care provider that provides customer experience and contact center solutions for retail and e-commerce, known for its expertise in AI-driven service innovations.
Size
51-200
Private
Mission
About
PVS Relationship Services offers customer experience and contact center solutions along with marketing operations for clients in retail and e-commerce. The company operates using an onshore and nearshore model and supports clients across European markets.
It is recognized for its tailored, high-quality customer service solutions, with a strong emphasis on integrating advanced technologies to enhance service quality.
Services
PVS Relationship Services provides customer experience and contact center solutions supported by marketing operations and specific offerings such as inbound customer support, CX consulting & journey mapping, order management & fulfillment, and campaign management. These services cover various channels and are tailored to support the unique needs of e-commerce businesses and premium brands.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Order Management & Fulfilment
Campaign Management
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting premium and luxury brands with services aligned to industry-specific requirements and technology platforms, ensuring a high standard of customer care.
Unique Stregths
PVS Relationship Services is known for its flexibility and commitment to long-term client relationships, offering clients customized solutions that meet their specific needs. Its approach includes leveraging advanced technologies like artificial intelligence, which helps deliver consistent, high-quality service at scale.
Delivery Footprint
Headquartered in Stuttgart, Germany, the company operates using an onshore and nearshore delivery model. It serves clients across European markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Pvs Europe
?
PVS Europe specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, CX consulting and journey mapping, order management and fulfillment, as well as campaign management. These services are designed to cater specifically to the unique requirements of retail and e-commerce businesses, ensuring a tailored approach to customer engagement.
What additional services does
Pvs Europe
provide?
In addition to their core customer experience and contact center solutions, PVS Europe also offers marketing operations. This extended service portfolio supports their clients in enhancing their overall marketing strategies, further solidifying their position as a comprehensive service provider in the retail and e-commerce sectors.
When was
Pvs Europe
founded?
PVS Europe was established in 2008, making it a well-established player in the customer experience and contact center industry with over 15 years of experience. The company has built a reputation for delivering high-quality services tailored to the needs of its clients.
What industry verticals does
Pvs Europe
serve?
PVS Europe serves clients primarily in the retail and e-commerce sectors. They have a strong focus on supporting premium and luxury brands, ensuring that their services align with the specific demands and technological needs of these industries.
What delivery model does
Pvs Europe
offer?
PVS Europe employs an onshore and nearshore delivery model, which allows them to provide flexible and efficient services. Onshore delivery involves providing services from within the same country as the client, while nearshore delivery means utilizing resources from nearby countries. This approach enables them to maintain high-quality service standards while catering to clients across various European markets.
How many employees and/or seats does
Pvs Europe
have?
PVS Europe has a workforce ranging between 51 to 200 employees, reflecting a medium-sized operation. This size allows them to offer personalized services while still having the capacity to manage significant client needs effectively.
Can
Pvs Europe
be considered a good service provider for startups?
Can
Pvs Europe
be considered a good service provider for SMBs?
PVS Europe is well-suited to support small and medium-sized businesses due to its flexible service offerings and tailored approach. Their experience in the retail and e-commerce sectors, combined with their ability to customize solutions, allows SMBs to benefit from high-quality customer support that can scale with their growth.
Can
Pvs Europe
be considered a good service provider for enterprises?
PVS Europe is a reliable partner for enterprises and large companies, particularly in the retail and e-commerce industries. Their extensive experience with premium brands, along with their advanced technology integration for service delivery, positions them well to meet the sophisticated needs of larger organizations.
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