Puzzlebox Bpo Inc
Customer Experience and Contact Center
PuzzleBox BPO, Inc. is a technology-driven outsourcing firm that provides customer experience and contact center solutions for gaming, e-commerce, and digital marketing sectors, known for its commitment to operational efficiency and high-quality service delivery.
Size
11-50
Private
Mission
To provide high-quality, cost-efficient outsourcing services and to foster a culture that brings out the best in people.
About
PuzzleBox BPO, Inc. offers customer experience and contact center solutions along with social media management, web development, and e-commerce support for clients in gaming, e-commerce, and digital marketing. The company operates using an offshore and hybrid model and supports both local and international clients.
It is recognized for its technology-driven solutions, with a mission to provide high-quality outsourcing services while fostering a positive and professional work environment for its employees.
Services
PuzzleBox BPO, Inc. provides customer experience and contact center solutions supported by social media management, web and app services, and e-commerce support. These services cover 24/7 voice and non-voice customer support, social media content creation, and technical assistance, tailored to support diverse client needs in the digital landscape.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Campaign Management
Content Creation & Localisation
Web Development
Graphic & Video Production
Data Entry & Data Processing
Industries Served
The company serves clients in gaming, e-commerce, and digital marketing. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration into clients' operations.
Unique Stregths
PuzzleBox BPO, Inc. is known for its technology-driven solutions and operational efficiency, offering clients a curated team of specialists for each account. Its approach includes a focus on high-quality performance and minimal operational downtime, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Taguig, Philippines, the company operates using an offshore and hybrid delivery model. It serves clients across local and international markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Puzzlebox Bpo Inc
?
Puzzlebox BPO Inc specializes in enhancing customer experiences through a comprehensive range of contact center solutions. Their primary service focuses on providing customer experience management, which includes inbound customer support, technical assistance across tier levels, and social media customer care. Additionally, they offer live chat and messaging support, campaign management, content creation and localization, as well as web development, graphic and video production, and data entry and processing. This wide array of services ensures they can effectively meet diverse client needs within the digital landscape.
What additional services does
Puzzlebox Bpo Inc
provide?
In addition to their primary customer experience and contact center solutions, Puzzlebox BPO Inc also offers marketing operations as part of their extended service portfolio. This includes various aspects of marketing support that cater to the needs of their clients, further enhancing their ability to deliver comprehensive outsourcing solutions.
When was
Puzzlebox Bpo Inc
founded?
Puzzlebox BPO Inc was established in 2013, marking over a decade of experience in the outsourcing industry as of 2024. Since its inception, the company has dedicated itself to delivering high-quality, cost-effective outsourcing solutions while fostering an uplifting workplace culture that empowers its employees to excel.
What industry verticals does
Puzzlebox Bpo Inc
serve?
Puzzlebox BPO Inc serves a variety of sectors, with a focus on Gaming & Entertainment, Retail & e-Commerce, and Technology & SaaS. This diverse industry engagement allows them to tailor their services to meet the specific needs of clients across these dynamic verticals.
What delivery model does
Puzzlebox Bpo Inc
offer?
Puzzlebox BPO Inc employs a hybrid and offshore delivery model to provide its services. Offshore outsourcing refers to utilizing resources and teams located in different countries, which often leads to cost efficiencies and access to a broader talent pool. The hybrid model combines both onshore and offshore elements, allowing for flexibility in operations that can be customized to meet specific client requirements, ensuring both local and international support.
How many employees and/or seats does
Puzzlebox Bpo Inc
have?
Puzzlebox BPO Inc operates with a workforce size ranging from 11 to 50 employees. This relatively small team allows for a close-knit environment, fostering collaboration and personalized service for their clients.
Can
Puzzlebox Bpo Inc
be considered a good service provider for startups?
Can
Puzzlebox Bpo Inc
be considered a good service provider for SMBs?
Can
Puzzlebox Bpo Inc
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.