Puzzlebox
Customer Experience and Contact Center
PuzzleBox BPO, Inc. is a specialized customer service solutions provider that provides customer experience and contact center services for gaming and e-commerce, known for its comprehensive 24/7 support and innovative digital solutions.
Size
11-50
Private
Mission
To deliver high-quality, cost-efficient outsourcing services while fostering a culture that empowers employees to perform at their best.
About
PuzzleBox BPO, Inc. offers customer experience and contact center services along with social media management, game support, and e-commerce customer service for clients in gaming and e-commerce. The company operates using an offshore model and supports both local Philippine businesses and international clients.
It is recognized for its intelligent outsourcing solutions, with a mission to deliver high-quality services while fostering a nurturing workplace culture that empowers employees.
Services
PuzzleBox BPO, Inc. provides customer experience and contact center services supported by social media management, game management, and e-commerce support. These services cover both voice and non-voice channels, tailored to support diverse client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Content Moderation
Industries Served
The company serves clients in gaming and e-commerce. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
PuzzleBox BPO, Inc. is known for its comprehensive 24/7 customer support and innovative digital solutions, offering clients a cost-efficient offshore outsourcing model. Its approach includes dedicated teams for each account, ensuring consistent high-quality service delivery.
Delivery Footprint
Headquartered in Taguig, Philippines, the company operates using an offshore delivery model. It serves clients across both local and international markets, with specialized teams working to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Puzzlebox
?
Puzzlebox specializes in delivering exceptional customer experience and contact center services. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, and content moderation. This comprehensive range of services is designed to enhance client engagement and operational efficiency across different communication channels.
What additional services does
Puzzlebox
provide?
When was
Puzzlebox
founded?
Puzzlebox was established in 2013, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has grown to become a recognized player in providing intelligent outsourcing solutions, focusing on high-quality, cost-effective services while fostering a supportive workplace culture.
What industry verticals does
Puzzlebox
serve?
Puzzlebox serves clients primarily in the Gaming & Entertainment and Retail & e-Commerce sectors. This targeted industry focus allows the company to tailor its services to meet the specific needs and expectations of businesses operating within these dynamic markets.
What delivery model does
Puzzlebox
offer?
Puzzlebox operates on an offshore delivery model, which means that their services are provided from a location outside the client's home country. This approach enables the company to offer cost-effective solutions while maintaining high standards of service through dedicated teams. By leveraging the benefits of offshore outsourcing, Puzzlebox can support both local Philippine businesses and international clients effectively.
How many employees and/or seats does
Puzzlebox
have?
Puzzlebox currently employs a workforce of between 11 to 50 individuals. This compact size allows for a close-knit team environment, fostering collaboration and ensuring that employees can deliver personalized and high-quality service to clients.
Can
Puzzlebox
be considered a good service provider for startups?
Puzzlebox can be an advantageous service provider for startups, particularly those in the gaming and e-commerce sectors. With a focus on high-quality customer experience and a variety of support services, startups can benefit from Puzzlebox's expertise in enhancing customer engagement without the need for substantial initial investments in infrastructure. The company's offshore delivery model also allows startups to access cost-efficient solutions tailored to their needs.
Can
Puzzlebox
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find great value in partnering with Puzzlebox. The company’s scalable service offerings, which include customer support across various channels, are designed to grow alongside their clients. This flexibility allows SMBs to adapt their outsourcing needs as they expand, ensuring consistent customer satisfaction and operational efficiency.
Can
Puzzlebox
be considered a good service provider for enterprises?
While Puzzlebox is well-equipped to provide reliable services, its current scale may be more suited for small to medium-sized businesses rather than large enterprises. However, the company’s commitment to delivering high-quality customer support and its innovative solutions could still make it a viable option for enterprises seeking specialized services in the gaming and e-commerce industries.
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