Pure Moderation
Customer Experience and Contact Center
Pure Moderation is a global BPO company that provides customer experience and contact center solutions for gaming, technology, and retail sectors, known for its people-first values and tailored service packages.
Size
11-50
Private
Mission
To attract, develop, and retain dynamic and ambitious professionals in a collaborative and supportive work environment that ensures consistently excellent output.
About
Pure Moderation offers customer experience and contact center solutions along with content moderation, data entry, and technical support for clients in gaming, technology, and retail. The company operates using an offshore model and supports a diverse global clientele.
It is recognized for its commitment to quality and affordability, with a multilingual team that ensures operational efficiency and enhances user experiences across various platforms.
Services
Pure Moderation provides customer experience and contact center solutions supported by content moderation, data entry, and technical support services. These services cover various channels, including online and offline interactions, and are tailored to support client needs in enhancing brand representation and user engagement.
Capabilities
Content Moderation
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Data Entry & Data Processing
Data Annotation & Labelling
Industries Served
The company serves clients in gaming, technology, and retail sectors. It has experience supporting startups and large organizations with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration of solutions.
Unique Stregths
Pure Moderation is known for its people-first values, offering clients a collaborative and supportive environment that fosters exceptional results. Its approach includes customized service packages and a commitment to quality, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Hanoi, Vietnam, the company operates using an offshore delivery model. It serves clients across multiple countries, with teams working in multilingual environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Pure Moderation
?
Pure Moderation specializes in delivering exceptional customer experience and contact center solutions. In addition to these primary services, they also offer a range of supportive functions including content moderation, customer and marketing analytics, technical support at both Tier 1 and Tier 2 levels, as well as data entry, processing, annotation, and labeling. This comprehensive suite of services allows them to effectively cater to diverse client needs across various channels and enhance overall user engagement.
What additional services does
Pure Moderation
provide?
When was
Pure Moderation
founded?
Established in 2006, Pure Moderation has been in operation for approximately 18 years. The company has grown significantly since its inception, continuously adapting to the evolving needs of its clients in the customer experience and contact center industry.
What industry verticals does
Pure Moderation
serve?
Pure Moderation focuses on serving clients across multiple industries, including Gaming & Entertainment, Technology & SaaS, and Retail & e-Commerce. This diverse industry experience enables them to tailor their services to meet the unique demands of each sector effectively.
What delivery model does
Pure Moderation
offer?
Pure Moderation utilizes an offshore delivery model, which means that their services are provided from a different country than where their clients are located. This approach allows them to tap into a global talent pool, ensuring high-quality service delivery while often reducing operational costs for their clients. Their teams work in multilingual environments, facilitating effective communication and support for a diverse range of client needs.
How many employees and/or seats does
Pure Moderation
have?
Pure Moderation has a workforce comprising between 11 and 50 employees. This size allows the company to maintain a flexible and agile operational structure, enabling them to respond quickly to client demands while fostering a close-knit team environment.
Can
Pure Moderation
be considered a good service provider for startups?
Pure Moderation can be an excellent service provider for startups, particularly those in the gaming, technology, and retail sectors. With their comprehensive range of services, including customer experience solutions and technical support, they can help startups establish a robust foundation for customer engagement and operational efficiency. Their offshore delivery model also offers startups the advantage of cost-effective solutions without compromising on quality.
Can
Pure Moderation
be considered a good service provider for SMBs?
Pure Moderation is well-suited to support small and medium-sized businesses (SMBs) looking to enhance their customer experience and operational capabilities. Their tailored service packages and commitment to quality make them an attractive partner for SMBs aiming to scale their operations and improve user engagement. The flexibility offered by their offshore model allows SMBs to access quality services that can grow with their business needs.
Can
Pure Moderation
be considered a good service provider for enterprises?
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