PTI Cymru
Customer Experience and Contact Center
PTI Cymru is a not-for-profit organization that provides customer experience and contact center services for government and public sector clients, known for its bilingual support and commitment to enhancing public transport information in Wales.
Size
1-10
Private
Mission
About
PTI Cymru offers customer experience and contact center services along with marketing support and bespoke solutions for clients in the government and public sector. The company operates using an onshore model and supports Welsh residents and transport authorities.
It is recognized for its bilingual capabilities, with a strong focus on improving customer experiences in public transport through strategic partnerships and tailored service offerings.
Services
PTI Cymru provides customer experience and contact center services, supported by marketing services and bespoke solutions. These services cover inbound customer support, social media customer care, and email support, and are tailored to support public transport information and customer service needs.
Capabilities
Inbound Customer Support
Social Media Customer Care
Email Support
Industries Served
The company serves clients in the government and public sector, particularly focusing on public transportation services. It has experience supporting local transport authorities and public-facing inquiries with services aligned to industry-specific requirements.
Unique Stregths
PTI Cymru is known for its bilingual customer support in Welsh and English, offering clients a unique advantage in engaging with the local community. Its approach includes a commitment to integrating customer experience resources, which helps deliver consistent and improved service delivery across Wales.
Delivery Footprint
Headquartered in Penrhyndeudraeth, Wales, the company operates using an onshore delivery model. It serves clients across Wales, with teams working in on-site environments to ensure effective communication and service execution.
Certifications
No items found.
Verticals
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
PTI Cymru
?
PTI Cymru specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support, social media customer care, and email support, which are designed to enhance public transport services and customer interactions. This tailored approach ensures that clients, particularly those in the government and public sector, receive effective support for their specific needs.
What additional services does
PTI Cymru
provide?
When was
PTI Cymru
founded?
PTI Cymru was established in 1999, marking a significant presence in the customer experience and contact center sector for over 24 years. Since its inception, the company has focused on providing specialized services to meet the needs of Welsh residents and transport authorities, establishing a strong reputation in the industry.
What industry verticals does
PTI Cymru
serve?
PTI Cymru serves clients primarily in the Government & Public Sector, as well as in Logistics, Transport & Supply-Chain industries. Their expertise is particularly concentrated in public transportation services, where they assist local transport authorities and address various public-facing inquiries.
What delivery model does
PTI Cymru
offer?
PTI Cymru utilizes an onshore delivery model, which means that their services are provided within the same country where they are based, in this case, the United Kingdom. This approach ensures effective communication and service execution, allowing for a deeper understanding of local needs and a commitment to high-quality customer service.
How many employees and/or seats does
PTI Cymru
have?
PTI Cymru operates with a small team of 1 to 10 employees. This compact workforce allows for a personalized approach to client needs, fostering close relationships and tailored service delivery.
Can
PTI Cymru
be considered a good service provider for startups?
While PTI Cymru's services can be beneficial to startups, particularly those in the public sector, their small team size may limit their capacity to scale quickly in response to rapid growth. Startups looking for a highly personalized service experience may find value in PTI Cymru's offerings, especially if they seek to establish strong customer support from the outset. However, businesses expecting significant growth may need to consider the scalability of services.
Can
PTI Cymru
be considered a good service provider for SMBs?
PTI Cymru is well-positioned to support small and medium businesses, particularly those in the public sector or transportation industries. Their flexible service offerings can be tailored to meet specific requirements, making them a valuable partner for SMBs looking to enhance their customer engagement and service delivery. With a focus on bilingual support and local expertise, PTI Cymru can effectively assist SMBs in navigating customer interactions.
Can
PTI Cymru
be considered a good service provider for enterprises?
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