Pt Vads Indonesia
Customer Experience and Contact Center
PT VADS Indonesia is a leading outsourcing company that provides customer experience and contact center solutions for various industries, known for its advanced AI integration and commitment to service quality.
Size
1K-5K
Private
Mission
About
PT VADS Indonesia offers customer experience and contact center solutions along with business process outsourcing services for clients in telecommunications, finance, healthcare, and retail. The company operates using an onshore model and supports businesses throughout Indonesia.
It is recognized for its transparent service quality metrics, with a focus on measurable SLAs and KPIs that ensure optimal customer interactions and satisfaction.
Services
PT VADS Indonesia provides customer experience and contact center solutions, supported by business process outsourcing services and specific offerings such as inbound customer support, multilingual support, and AI-powered analytics. These services cover various channels, including voice, email, and live chat, and are tailored to support efficient customer interactions and engagement.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Data Entry & Data Processing
Document Indexing & Digitisation
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, finance, healthcare, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced ICT solutions and customer engagement technologies.
Unique Stregths
PT VADS Indonesia is known for its commitment to measurable and transparent service quality, offering clients advanced technology integration and analytics capabilities. Its approach includes a focus on SLAs and KPIs, which help deliver consistent and high-quality customer service at scale.
Delivery Footprint
Headquartered in Jakarta, Indonesia, the company operates using an onshore delivery model. It serves clients across the Indonesian market, with teams working in on-site environments to ensure effective communication and service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Pt Vads Indonesia
?
PT VADS Indonesia specializes in delivering comprehensive customer experience and contact center solutions, alongside various business process outsourcing services. Their offerings encompass inbound customer support, multilingual assistance, and advanced analytics capabilities, enabling effective engagement through multiple channels such as voice, email, and live chat. This diverse array of services is designed to enhance customer interactions and optimize overall satisfaction.
What additional services does
Pt Vads Indonesia
provide?
In addition to its core services, PT VADS Indonesia also provides a range of additional capabilities, including HR recruitment and payroll services, as well as back-office operations. This extended portfolio allows the company to support clients with comprehensive solutions that go beyond customer service, addressing a broader spectrum of business needs.
When was
Pt Vads Indonesia
founded?
PT VADS Indonesia was established in 2008, marking over 15 years in the business process outsourcing and customer service industry. Since its inception, the company has continually evolved to meet the demands of its clients across various sectors, including telecommunications, finance, healthcare, and retail.
What industry verticals does
Pt Vads Indonesia
serve?
What delivery model does
Pt Vads Indonesia
offer?
PT VADS Indonesia employs an onshore delivery model, which means that its services are provided from within the country, specifically from its headquarters in Jakarta. This approach allows for clearer communication and more effective service delivery, as teams are located in close proximity to the clients they serve, ensuring a strong understanding of local market needs and dynamics.
How many employees and/or seats does
Pt Vads Indonesia
have?
The workforce at PT VADS Indonesia consists of a sizable team ranging from 1,000 to 5,000 employees. This scale allows the company to handle a diverse array of client demands, providing both flexibility and the capacity to deliver high-quality services across its various offerings.
Can
Pt Vads Indonesia
be considered a good service provider for startups?
Can
Pt Vads Indonesia
be considered a good service provider for SMBs?
PT VADS Indonesia is well-positioned to serve small and medium businesses, thanks to its scalable service offerings and extensive experience in various industries. Their ability to provide tailored solutions with a focus on enhancing customer experiences makes them a valuable partner for SMBs looking to grow and improve operational efficiency.
Can
Pt Vads Indonesia
be considered a good service provider for enterprises?
For enterprises and large corporations, PT VADS Indonesia offers a reliable and sophisticated suite of services. With a robust workforce and a commitment to measurable service quality, the company is equipped to handle the complexities associated with large-scale operations, ensuring that high standards of customer engagement and satisfaction are consistently maintained.
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