Pt Rajawali Berdikari
Customer Experience and Contact Center
Radikari is a leading BPO company that provides customer experience and contact center solutions for diverse industries, known for its robust team and innovative AI-powered services.
Size
201-500
Private
Mission
To provide better solutions that foster long-term success and growth.
About
Radikari offers customer experience and contact center solutions along with business support and software development for clients in various industries. The company operates using an onshore model and supports clients across Indonesia.
It is recognized for its extensive workforce of over 2,500 dedicated employees, with more than 900 contact center seats across multiple locations, ensuring comprehensive support for client needs.
Services
Radikari provides customer experience and contact center solutions supported by business support and software development services. These services include inbound customer support, outbound telesales, customer and marketing analytics, quality assurance, and CX consulting. Each solution is tailored to enhance customer interactions and meet specific business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Industries Served
The company serves clients across diverse industries, adapting its services to meet the unique requirements of each sector. Radikari has experience supporting various client types, ensuring alignment with industry-specific needs and technology platforms.
Unique Stregths
Radikari is known for its extensive operational capabilities, offering clients a dedicated workforce and AI-powered contact center solutions. Its approach includes continuous investment in service research and development, which helps deliver high-quality services consistently.
Delivery Footprint
Headquartered in Depok, Indonesia, the company operates using an onshore delivery model. It serves clients throughout Indonesia, with teams working in on-site environments to meet client needs effectively.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Pt Rajawali Berdikari
?
Pt Rajawali Berdikari specializes in customer experience and contact center solutions. Their service offerings encompass inbound customer support, outbound telesales and retention, as well as customer and marketing analytics. Additionally, they provide quality assurance and monitoring, along with CX consulting and journey mapping, all designed to enhance customer interactions and cater to diverse business needs.
What additional services does
Pt Rajawali Berdikari
provide?
When was
Pt Rajawali Berdikari
founded?
Pt Rajawali Berdikari was established in 2014, making it a company with a decade of experience as of 2024. Since its inception, the organization has focused on delivering innovative solutions that promote long-term growth and success for its clients.
What industry verticals does
Pt Rajawali Berdikari
serve?
What delivery model does
Pt Rajawali Berdikari
offer?
The company employs an onshore delivery model, which means that its operations are conducted within the same country as its clients, specifically in Indonesia. This approach enables Pt Rajawali Berdikari to provide tailored support and maintain close communication with clients, facilitating a more responsive and effective service delivery.
How many employees and/or seats does
Pt Rajawali Berdikari
have?
Pt Rajawali Berdikari has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a dedicated and skilled team capable of meeting the diverse demands of its clients across various industries.
Can
Pt Rajawali Berdikari
be considered a good service provider for startups?
While Pt Rajawali Berdikari is not exclusively tailored for startups, its extensive service portfolio and dedicated workforce can be advantageous for smaller companies looking to enhance their customer experience. Startups may benefit from the company's flexible solutions that can be customized to meet their specific needs, especially in customer support and engagement.
Can
Pt Rajawali Berdikari
be considered a good service provider for SMBs?
Pt Rajawali Berdikari is well-suited for small and medium businesses (SMBs) due to its scalable service offerings and industry experience. The company's focus on customer experience solutions, combined with its ability to adapt to the unique requirements of different sectors, makes it a reliable partner for SMBs striving for growth and improved customer relations.
Can
Pt Rajawali Berdikari
be considered a good service provider for enterprises?
For enterprises and larger companies, Pt Rajawali Berdikari presents a solid option thanks to its operational scale and comprehensive service portfolio. With a significant number of contact center seats and a commitment to continuous improvement, the company can deliver sophisticated solutions that meet the demands of large organizations, ensuring reliability and effective customer engagement.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.