Pt Personel Alih Daya Persada
Customer Experience and Contact Center
PT Personel Alih Daya Tbk (Persada) is a leading integrated workforce solutions provider that provides customer experience and contact center services for telecommunications and media, known for its extensive experience and commitment to client needs.
Size
51-200
Private
1m-10m
Mission
To help businesses grow by providing effective and efficient integrated support solutions.
About
PT Personel Alih Daya Tbk (Persada) offers customer experience and contact center services along with HR, recruitment, and payroll services for clients in telecommunications and media. The company operates using an onshore model and supports various industries across Indonesia.
It is recognized for its reliable service delivery, with a strong focus on continuous recruitment and training to ensure high-quality outcomes for clients.
Services
PT Personel Alih Daya Tbk (Persada) provides customer experience and contact center services, supported by HR, recruitment, and payroll services. These services include inbound customer support and are tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting major companies with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
PT Personel Alih Daya Tbk (Persada) is known for its nearly 17 years of expertise in workforce management, offering clients reliable and high-quality service. Its approach includes ongoing talent acquisition and regular training for outsourced staff, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Jakarta, Indonesia, the company operates using an onshore delivery model. It serves clients across the country, with teams working in on-site environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Pt Personel Alih Daya Persada
?
Pt Personel Alih Daya Persada specializes in customer experience and contact center services, focusing primarily on inbound customer support. This comprehensive service offering is designed to enhance client interactions and streamline communication processes, ensuring that businesses receive effective and efficient support tailored to their specific needs.
What additional services does
Pt Personel Alih Daya Persada
provide?
When was
Pt Personel Alih Daya Persada
founded?
Established in 2006, Pt Personel Alih Daya Persada has been in operation for 18 years. Since its inception, the company has focused on delivering high-quality support solutions to its clients, demonstrating a commitment to growth and excellence in the BPO sector.
What industry verticals does
Pt Personel Alih Daya Persada
serve?
The company serves clients primarily in the Telecommunications & Media sectors. This industry focus allows Pt Personel Alih Daya Persada to tailor its services to meet the unique demands and challenges faced by businesses in these fields.
What delivery model does
Pt Personel Alih Daya Persada
offer?
Pt Personel Alih Daya Persada employs an onshore delivery model, meaning that its services are provided within the same country as its clients, Indonesia. This approach facilitates better communication, immediate responsiveness, and a deeper understanding of local market dynamics, which can significantly enhance service delivery.
How many employees and/or seats does
Pt Personel Alih Daya Persada
have?
The company has a workforce comprising between 51 and 200 employees. This size allows for a flexible and responsive operational structure, enabling the company to scale its services according to client needs while maintaining high standards of quality and support.
Can
Pt Personel Alih Daya Persada
be considered a good service provider for startups?
Pt Personel Alih Daya Persada could be a suitable service provider for startups, particularly those operating within the telecommunications and media sectors. Its focus on inbound customer support can help new businesses establish a strong customer relationship from the outset, which is crucial for growth. However, startups should consider whether the company's size and service offerings align with their specific needs and budget constraints.
Can
Pt Personel Alih Daya Persada
be considered a good service provider for SMBs?
For small and medium businesses, Pt Personel Alih Daya Persada presents a compelling option. With a solid range of services in customer experience and contact center operations, the company is well-equipped to support SMBs in scaling their customer support functions efficiently. Its onshore delivery model also enhances the quality of interaction, allowing for more personalized service, which is essential for SMB growth.
Can
Pt Personel Alih Daya Persada
be considered a good service provider for enterprises?
While Pt Personel Alih Daya Persada has the capabilities to serve larger enterprises, its size may limit its scalability for very large companies with extensive needs. However, the company’s expertise in the telecommunications and media industries, combined with its commitment to high-quality service delivery, positions it as a reliable partner for enterprises looking for specialized support in these sectors.
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