Pt Mitra Karsa Utama
IT Infrastructure and Managed Services
PT Mitra Karsa Utama is a leading telecommunication service provider that provides IT infrastructure and managed services for telecommunications and media, known for its extensive nationwide coverage and commitment to quality support.
Size
501-1K
Private
Mission
To provide exceptional service with integrity, respect, and partnership in all business dealings.
About
PT Mitra Karsa Utama offers IT infrastructure and managed services along with HR, recruitment, and payroll solutions for clients in telecommunications and media. The company operates using an onshore model and supports clients across Indonesia.
It is recognized for its high-quality service delivery, with a strong emphasis on professionalism and partnership in all business dealings.
Services
PT Mitra Karsa Utama provides IT infrastructure and managed services supported by HR, recruitment, and payroll solutions. These services cover technical support and employee helpdesk functions, tailored to support the operational needs of telecommunications networks and businesses.
Capabilities
Technical Support (Tier 1/2)
Employee Helpdesk
Industries Served
The company serves clients in telecommunications and media, as well as banking and financial services, and non-profit organizations. It has experience supporting various client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PT Mitra Karsa Utama is known for its extensive nationwide coverage and commitment to quality support, offering clients reliable and professional resources. Its approach includes maintaining integrity and respect in all interactions, ensuring a strong partnership with clients.
Delivery Footprint
Headquartered in Indonesia, the company operates using an onshore delivery model. It serves clients across the entire country, with teams working on-site to meet the specific needs of each client.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Pt Mitra Karsa Utama
?
Pt Mitra Karsa Utama specializes in providing IT infrastructure and managed services. Their offerings include essential technical support at both Tier 1 and Tier 2 levels, along with dedicated employee helpdesk assistance. This combination ensures that clients receive comprehensive support tailored to their operational needs.
What additional services does
Pt Mitra Karsa Utama
provide?
In addition to their primary offerings, Pt Mitra Karsa Utama provides a range of other services, including back-office operations and customer experience management through a contact center. This extended service portfolio enhances their ability to support clients across multiple operational areas.
When was
Pt Mitra Karsa Utama
founded?
Founded in 2002, Pt Mitra Karsa Utama has been in operation for over 21 years. The company has developed a strong presence in the BPO sector, establishing itself as a reliable partner for businesses in Indonesia.
What industry verticals does
Pt Mitra Karsa Utama
serve?
Pt Mitra Karsa Utama serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, and Non-Profit & NGOs. This broad focus enables the company to cater to various client needs across different sectors.
What delivery model does
Pt Mitra Karsa Utama
offer?
The company employs an onshore delivery model, meaning that their services are provided from within Indonesia. This model allows for close collaboration with clients and ensures that support teams are readily accessible to address specific client requirements effectively.
How many employees and/or seats does
Pt Mitra Karsa Utama
have?
With a workforce ranging from 501 to 1,000 employees, Pt Mitra Karsa Utama boasts a substantial team that is well-equipped to handle a variety of client demands. This size allows for flexibility and scalability in service delivery.
Can
Pt Mitra Karsa Utama
be considered a good service provider for startups?
Can
Pt Mitra Karsa Utama
be considered a good service provider for SMBs?
Pt Mitra Karsa Utama is well-positioned to support small and medium businesses, thanks to its scalable service offerings and extensive experience across various industries. The company’s ability to provide tailored solutions ensures that SMBs can benefit from high-quality support that aids in their growth and operational efficiency.
Can
Pt Mitra Karsa Utama
be considered a good service provider for enterprises?
For enterprises and large companies, Pt Mitra Karsa Utama offers a robust service portfolio backed by a strong workforce. Their onshore delivery model ensures reliability and allows for sophisticated service integration, making them a suitable partner for organizations seeking to enhance their operational capabilities.
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