Pt Bsr Indonesia
Customer Experience and Contact Center
PT. BSR Indonesia is a professional service provider that provides customer experience and contact center solutions for banking, financial services, real estate, and hospitality, known for its extensive workforce and comprehensive service offerings.
Size
51-200
Private
Mission
To provide professional and trusted human resources and facility services.
About
PT. BSR Indonesia offers customer experience and contact center solutions along with HR, recruitment, payroll, and back-office operations for clients in banking, financial services, real estate, and hospitality. The company operates using an onshore model and supports clients across Indonesia.
It is recognized for its professional workforce of over 3,600 employees, with tailored services designed to meet the demands of various industries.
Services
PT. BSR Indonesia provides customer experience and contact center solutions, supported by HR, recruitment, payroll, and back-office operations. These services include inbound customer support, outbound telesales, procurement administration, and employee helpdesk, tailored to support business functions across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Procurement Administration
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, real estate and property management, as well as travel, hospitality, and leisure. It has experience supporting diverse clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PT. BSR Indonesia is known for its extensive professional workforce and commitment to quality service delivery, offering clients customized solutions that enhance operational efficiency. Its approach includes a focus on reliability and quality, ensuring consistent performance across all service areas.
Delivery Footprint
Headquartered in Jakarta, Indonesia, the company operates using an onshore delivery model. It serves clients throughout Indonesia, with teams working on-site to meet the specific needs of each client.
Certifications
No items found.
Verticals
Banking & Financial Services
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Pt Bsr Indonesia
?
PT BSR Indonesia specializes in providing comprehensive customer experience and contact center solutions. Their services extend to inbound customer support and outbound telesales, as well as procurement administration and various HR-related functions such as recruitment process outsourcing, talent sourcing, onboarding administration, payroll processing, and employee helpdesk services. This wide array of offerings allows the company to cater to diverse client needs across multiple sectors.
What additional services does
Pt Bsr Indonesia
provide?
When was
Pt Bsr Indonesia
founded?
PT BSR Indonesia was established in 1990, which means the company has been operating for over 33 years. This extensive experience in the industry underscores its commitment to delivering quality services and adapting to the evolving needs of its clients.
What industry verticals does
Pt Bsr Indonesia
serve?
PT BSR Indonesia serves a variety of sectors, including Banking & Financial Services, Real Estate & Property Management, and Travel, Hospitality & Leisure. This diverse industry focus enables the company to tailor its services to meet the specific requirements of each sector effectively.
What delivery model does
Pt Bsr Indonesia
offer?
PT BSR Indonesia operates using an onshore delivery model, which means that their services are provided from within the client's country, in this case, Indonesia. This approach fosters closer collaboration, improves communication, and ensures that the company can respond quickly to client needs, enhancing overall service quality.
How many employees and/or seats does
Pt Bsr Indonesia
have?
PT BSR Indonesia has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a personalized approach while also having the capacity to handle substantial service demands across various sectors.
Can
Pt Bsr Indonesia
be considered a good service provider for startups?
PT BSR Indonesia can be a suitable service provider for startups, particularly those in the banking and financial services or hospitality sectors. With a robust portfolio of services including customer support and recruitment outsourcing, startups can leverage PT BSR’s expertise to build a strong foundation. However, startups should consider their specific needs and ensure that PT BSR's offerings align with their growth trajectory.
Can
Pt Bsr Indonesia
be considered a good service provider for SMBs?
PT BSR Indonesia is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and tailored solutions. The company's experience in diverse sectors allows it to adapt its services to meet the unique challenges faced by SMBs, making it a reliable partner for those looking to enhance operational efficiency and customer engagement.
Can
Pt Bsr Indonesia
be considered a good service provider for enterprises?
While PT BSR Indonesia has the experience and workforce to serve larger enterprises, its focus on personalized service delivery may make it particularly appealing to mid-sized firms that require dedicated attention. Enterprises looking for a partner with a commitment to quality and reliability may find PT BSR's extensive understanding of various industries advantageous for sophisticated operational needs.
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