Proximo Contact Center
Customer Experience and Contact Center
Proximo is a nearshore BPO provider that provides customer experience and contact center services for insurance, banking, and retail sectors, known for its bilingual teams and advanced technology integration.
Size
51-200
Private
10m-50m
Mission
To provide advanced outsourcing solutions that combine technology and human potential.
About
Proximo offers customer experience and contact center services along with back-office operations for clients in insurance, banking, and retail. The company operates using a nearshore model and supports clients primarily in the Americas.
It is recognized for its cost-effective solutions, with a focus on integrating advanced technology and skilled personnel to enhance client operations.
Services
Proximo provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, claims processing, and multilingual support. These services cover various channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Claims Processing
Billing & Invoicing
Data Entry & Data Processing
Multilingual Support
Technical Support (Tier 1/2)
Sales Enablement Content
Order Management & Fulfilment
Industries Served
The company serves clients in insurance, banking, and retail. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration with client operations.
Unique Stregths
Proximo is known for its competitive pricing and bilingual workforce, offering clients enhanced operational efficiency and flexibility. Its approach includes dedicated bilingual teams and omnichannel support, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Dominican Republic, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working onsite in Latin American facilities to ensure effective collaboration.
Certifications
No items found.
Verticals
Insurance
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Proximo Contact Center
?
Proximo Contact Center specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their service offerings encompass a range of critical functions including inbound customer support, claims processing, billing and invoicing, data entry, multilingual support, technical support (Tier 1/2), sales enablement content, and order management and fulfillment. This diverse array of services is designed to meet the unique needs of their clients across various channels and industries.
What additional services does
Proximo Contact Center
provide?
When was
Proximo Contact Center
founded?
Proximo Contact Center was established in 2007, making it a well-rooted player in the outsourcing sector with over 16 years of experience. Since its inception, the company has focused on providing innovative outsourcing solutions that effectively combine advanced technology with human expertise.
What industry verticals does
Proximo Contact Center
serve?
Proximo Contact Center serves clients in several key industries, specifically focusing on Insurance, Banking & Financial Services, and Retail & e-Commerce. This industry-specific approach allows them to tailor their services to meet the unique demands and standards of each sector.
What delivery model does
Proximo Contact Center
offer?
Proximo Contact Center operates using a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, specifically within the Americas. This approach facilitates better communication, cultural alignment, and operational efficiency, as it allows teams to collaborate effectively while leveraging the benefits of proximity.
How many employees and/or seats does
Proximo Contact Center
have?
Proximo Contact Center has a workforce that ranges between 51 to 200 employees. This size enables them to maintain a skilled and dedicated team, ensuring personalized service delivery while remaining agile enough to adapt to the needs of their clients.
Can
Proximo Contact Center
be considered a good service provider for startups?
Proximo Contact Center can be a valuable service provider for startups, particularly those in the Insurance, Banking, and Retail sectors. Their focus on customer experience and their ability to provide scalable support can help new businesses establish a strong operational foundation while leveraging technology and skilled personnel without the overhead of larger firms.
Can
Proximo Contact Center
be considered a good service provider for SMBs?
Proximo Contact Center is well-suited as a service provider for small and medium businesses. Their comprehensive range of services, combined with a nearshore delivery model, offers SMBs the flexibility and cost-effectiveness needed to scale operations efficiently. The company’s experience in diverse industries also gives SMBs the confidence that their specific needs will be understood and met.
Can
Proximo Contact Center
be considered a good service provider for enterprises?
While Proximo Contact Center is primarily positioned to support small and medium businesses, its range of services and experience in multiple industries could also appeal to larger companies seeking reliable outsourcing solutions. Their competitive pricing and bilingual workforce may provide enterprises with a cost-effective alternative for scaling customer support and enhancing operational efficiency.
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