Provalus
Back-Office Operations
Provalus is a purpose-driven outsourcing company that provides back-office operations for insurance, healthcare, technology, and financial services, known for its commitment to developing talent in rural American communities.
Size
over-10K
Private
Mission
To create multigenerational impact by building talent pools that strengthen the technology workforce and future.
About
Provalus offers back-office operations along with customer experience and contact center services, IT infrastructure and managed services, and analytics and data for clients in insurance, healthcare, technology, and banking. The company operates using an onshore model and supports rural and underserved communities across the United States.
It is recognized for its strong diversity metrics and community revitalization efforts, with a focus on creating technology careers for high-potential individuals in small towns.
Services
Provalus provides back-office operations supported by customer experience and contact center services, IT infrastructure and managed services, and analytics and data. These services include data entry, order management, billing support, and technical support, tailored to support clients' operational needs and enhance their customer engagement.
Capabilities
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Claims Processing
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Multi-function Service Desk
Cybersecurity Operations (SOC)
Cloud Migration & Management
Industries Served
The company serves clients in insurance, healthcare, technology, and banking. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as ServiceNow and Salesforce.
Unique Stregths
Provalus is known for its commitment to developing homegrown talent in rural communities, offering clients a diverse workforce that enhances service delivery. Its approach includes customized training programs and dedicated Centers of Excellence, ensuring high-quality service and employee retention.
Delivery Footprint
Headquartered in Alabama, the company operates using an onshore delivery model. It serves clients across various states, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Technology & SaaS
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Provalus
?
Provalus specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. This includes vital functions such as data entry and processing, order management and fulfillment, billing and invoicing, claims processing, as well as tier 1 and 2 technical support. Additionally, they provide customer and marketing analytics, a multi-function service desk, cybersecurity operations through their Security Operations Center (SOC), and cloud migration and management services.
What additional services does
Provalus
provide?
In addition to their core back-office operations, Provalus offers a variety of other services. These include customer experience and contact center solutions, IT infrastructure and managed services, as well as analytics and data services. This broad service portfolio enables them to address the diverse operational requirements of their clients effectively.
When was
Provalus
founded?
Provalus was established in 2017, making it a relatively new player in the business process outsourcing sector. As of 2024, the company has been operating for approximately seven years, during which it has carved a niche for itself by focusing on building a skilled workforce in rural communities across the United States.
What industry verticals does
Provalus
serve?
Provalus serves a diverse range of industries, including Insurance, Healthcare & Life Sciences, Technology & SaaS, and Banking & Financial Services. This industry-specific focus allows them to tailor their services to meet the unique needs and regulatory requirements of each sector.
What delivery model does
Provalus
offer?
Provalus employs an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that they can maintain close communication with clients and deliver high-quality support while also contributing to local economies. An onshore model typically allows for greater alignment with client needs and quicker response times.
How many employees and/or seats does
Provalus
have?
Provalus boasts a workforce of over 10,000 employees. This sizable team enhances their ability to cater to a wide range of client needs, ensuring scalability and flexibility in service delivery.
Can
Provalus
be considered a good service provider for startups?
Can
Provalus
be considered a good service provider for SMBs?
Can
Provalus
be considered a good service provider for enterprises?
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