Proper Business Solutions specializes in enhancing customer experiences through comprehensive contact center services. Their offerings include inbound customer support, outbound telesales and retention, data entry and processing, campaign management, as well as lead research and list building. This suite of services is specifically designed to cater to the needs of clients in the real estate sector, ensuring that businesses receive tailored solutions to drive growth and improve customer satisfaction.

Proper Business Solutions was established in 2017, which means the company has been in operation for about seven years as of 2024. Since its inception, the company has focused on providing high-quality customer experience and contact center solutions, aiming to support various businesses, particularly in the real estate industry.

Proper Business Solutions primarily serves the Real Estate & Property Management industry. Their expertise in this vertical allows them to deliver specialized services that meet the unique demands and challenges faced by clients in the real estate sector.

Proper Business Solutions employs both offshore and nearshore delivery models to provide their services. Offshore delivery typically means that services are provided from a location that is significantly distant from the client's site, often in another country, which can lead to cost savings. Nearshore delivery, on the other hand, refers to services provided from a location that is closer to the client, often within the same region or time zone, facilitating easier communication and collaboration. This dual approach allows them to optimize efficiency and maintain high service quality for their clients.

Proper Business Solutions has a workforce of between 501 to 1,000 employees. This substantial team size enables them to scale operations effectively and manage a diverse range of client needs in the customer experience and contact center space.

Small and medium businesses (SMBs) can greatly benefit from the services offered by Proper Business Solutions. With a strong emphasis on customer experience and tailored support, the company is well-equipped to help SMBs improve their operational efficiency and customer engagement. Their scalable service offerings ensure that as a business grows, they can adapt to changing demands and continue to provide effective solutions.

While Proper Business Solutions has a solid foundation to support various business sizes, including enterprises, their primary focus on the real estate sector may make them particularly suitable for mid-sized organizations within that space. Their experience in delivering tailored solutions and their offshore and nearshore delivery models can offer larger companies the reliability and support needed to optimize their customer engagement processes.