Promarketing Albania
Customer Experience and Contact Center
ProMarketing is a leading outsourcing firm that provides customer experience and contact center solutions for various sectors, known for its innovative Omnichannel Experience Management platform.
Size
51-200
Public
Mission
To build and activate brands by leveraging cultural insight and strategic vision across all aspects of brand expression.
About
ProMarketing offers customer experience and contact center solutions along with inbound customer support and outbound telesales services for clients in various sectors. The company operates using a flexible delivery model and supports diverse business needs.
It is recognized for its strategic approach to marketing, with a dedicated team that ensures seamless customer engagement across multiple channels.
Services
ProMarketing provides customer experience and contact center solutions supported by inbound customer support and outbound telesales services. These services cover digital customer engagement and are tailored to support various business functions, ensuring high levels of customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in various sectors, adapting its digital BPO solutions to meet diverse industry requirements. It has experience supporting businesses with services aligned to their specific needs, leveraging cultural insights and strategic vision.
Unique Stregths
ProMarketing is known for its comprehensive range of services and innovative Omnichannel Experience Management platform, offering clients seamless engagement solutions. Its approach includes a strong emphasis on emotional connection and cultural understanding, which helps deliver impactful brand experiences.
Delivery Footprint
Headquartered in Tirane, Albania, the company operates using a flexible delivery model. It serves clients across multiple geographies, with teams capable of working in virtual environments to meet client needs.
Certifications
No items found.
Verticals
No items found.
Clients
AquaPots®Lite
Classic Caladiums (Heart to Heart Caladiums)
Garden State Bulb
Nordic Nurseries
Sobkowich Greenhouses
Spring Meadow Nursery (ColorChoice® Flowering Shrubs)
The Plant Company (leafjoy Houseplants)
Walters Gardens (Perennials and Art & Sol® Mangave)
What's the main service provided by
Promarketing Albania
?
Promarketing Albania specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales services, tailored to enhance digital customer engagement and meet the diverse needs of various industries. This strategic approach ensures high customer satisfaction and effective brand representation across multiple channels.
What additional services does
Promarketing Albania
provide?
In addition to its core customer experience and contact center solutions, Promarketing Albania offers a range of supplementary services, including back-office operations and AI and data services. This expanded portfolio allows the company to provide comprehensive support tailored to the unique needs of its clients, enhancing operational efficiency and data-driven decision-making.
When was
Promarketing Albania
founded?
Promarketing Albania was established in 2011, marking over a decade of experience in the business process outsourcing industry as of 2024. The company has developed a strong reputation for its innovative solutions and commitment to enhancing customer interactions.
What industry verticals does
Promarketing Albania
serve?
What delivery model does
Promarketing Albania
offer?
How many employees and/or seats does
Promarketing Albania
have?
Promarketing Albania employs between 51 and 200 individuals, reflecting a workforce size that allows for personalized service and dedicated attention to client needs. This size enables the company to maintain operational efficiency while being adaptable to various project demands.
Can
Promarketing Albania
be considered a good service provider for startups?
Promarketing Albania can be a valuable service provider for startups, especially those looking for flexible and scalable solutions to enhance customer engagement. With their experience in various sectors and a dedicated team, startups can benefit from tailored inbound and outbound services that help build and activate their brand presence in the market.
Can
Promarketing Albania
be considered a good service provider for SMBs?
Promarketing Albania is well-suited to support small and medium businesses (SMBs) seeking reliable customer experience solutions. Their flexible delivery model and comprehensive service offerings enable SMBs to scale their operations effectively while ensuring high levels of customer satisfaction, making them a strategic partner in growth.
Can
Promarketing Albania
be considered a good service provider for enterprises?
Promarketing Albania is positioned to serve enterprises and larger companies with its extensive service portfolio and innovative approach to customer engagement. Their capacity to adapt to the needs of larger clients, coupled with a commitment to delivering quality service across various channels, makes them a reliable partner for businesses looking for sophisticated outsourcing solutions.
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