Proglobalbusinesssolutionsindia
Customer Experience and Contact Center
ProGlobalBusinessSolutions is a reputable outsourcing firm that provides customer experience and contact center services for insurance, technology, and e-commerce sectors, known for its experienced management team and comprehensive service offerings.
Size
1-10
Private
1m-10m
Mission
To be a premier outsourcing destination that meets the requirements of global customers with impeccable quality, cost-effective pricing, and adherence to stipulated time frames.
About
ProGlobalBusinessSolutions offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in insurance, technology, and e-commerce. The company operates using an offshore delivery model and supports a global clientele.
It is recognized for its commitment to quality and cost-effective solutions, with a diverse portfolio that caters to various business needs.
Services
ProGlobalBusinessSolutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, claims processing, and payroll processing, tailored to support a wide range of client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Payroll Processing
Email Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Procurement Administration
Shared-Services Centre Design & Setup
Performance Management & SLA Reporting
Market & Competitive Intelligence
Business & Financial Research
Content Moderation
Change Management & Training
Customer & Marketing Analytics
Email Marketing Production
Industries Served
The company serves clients in insurance, technology, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
ProGlobalBusinessSolutions is known for its experienced management team, offering clients a proven track record in delivering high-quality outsourcing solutions. Its approach includes a focus on customer-centric workflows and adherence to stipulated time frames, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Bengaluru, Karnataka, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to ensure alignment with client time zones and operational needs.
Certifications
No items found.
Verticals
Insurance
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Proglobalbusinesssolutionsindia
?
ProGlobalBusinessSolutionsIndia specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include a range of back-office operations such as inbound customer support, outbound telesales, claims processing, payroll processing, email support, technical support (Tier 1/2), and data entry and processing. Additionally, they cater to various business needs with services like procurement administration, performance management, market and competitive intelligence, as well as content moderation and email marketing production.
What additional services does
Proglobalbusinesssolutionsindia
provide?
When was
Proglobalbusinesssolutionsindia
founded?
ProGlobalBusinessSolutionsIndia was established in 2013, which means it has been operating for over a decade. Since its inception, the company has focused on delivering high-quality outsourcing services to meet the diverse needs of its global clientele.
What industry verticals does
Proglobalbusinesssolutionsindia
serve?
ProGlobalBusinessSolutionsIndia serves a variety of industries including Insurance, Technology & SaaS, and Retail & e-Commerce. This industry focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses within these sectors.
What delivery model does
Proglobalbusinesssolutionsindia
offer?
ProGlobalBusinessSolutionsIndia operates using an offshore delivery model, which involves providing services from a different country than where the clients are located. This approach enables them to leverage cost advantages and access a skilled workforce, while also ensuring that they can accommodate client needs across various time zones through remote collaboration.
How many employees and/or seats does
Proglobalbusinesssolutionsindia
have?
ProGlobalBusinessSolutionsIndia has a small team comprising between 1 to 10 employees. This size allows for a focused approach to service delivery, fostering close collaboration and personalized attention to client needs.
Can
Proglobalbusinesssolutionsindia
be considered a good service provider for startups?
ProGlobalBusinessSolutionsIndia could be a suitable service provider for startups, especially those in the Insurance, Technology, and e-Commerce sectors. With their diverse service offerings in customer support and back-office operations, startups can benefit from cost-effective solutions that allow them to focus on their core business activities. The company's offshore delivery model also enables startups to access quality services without significant overhead costs.
Can
Proglobalbusinesssolutionsindia
be considered a good service provider for SMBs?
ProGlobalBusinessSolutionsIndia presents a strong option for small and medium businesses seeking reliable outsourcing solutions. Their range of services is designed to support business growth and operational efficiency, making them a flexible partner for SMBs aiming to scale their operations. The company's commitment to quality and timely delivery aligns well with the needs of smaller businesses that require agility and responsiveness in their service providers.
Can
Proglobalbusinesssolutionsindia
be considered a good service provider for enterprises?
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