Proficient Customer Solutions
Customer Experience and Contact Center
Proficient Customer Solutions is a BPO provider that delivers customer experience and contact center services for retail, financial services, and telecommunications, known for its innovative and cost-effective solutions.
Size
Private
Mission
To innovate and excel in BPO by understanding and addressing what matters most to clients.
About
Proficient Customer Solutions offers customer experience and contact center services along with technical support and back-office processing for clients in retail, banking, telecommunications, and media. The company operates using a blended delivery model of onshore, nearshore, and offshore services.
It is recognized for its commitment to innovation and customer-centric approach, with a focus on enhancing operational efficiency and customer satisfaction.
Services
Proficient Customer Solutions provides customer experience and contact center services supported by technical support and back-office processing. These services cover inbound customer support, outbound telesales, and data processing, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Data Entry & Data Processing
Claims Processing
Document Indexing & Digitisation
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in retail, banking and financial services, and telecommunications. It has experience supporting diverse client types with services aligned to industry-specific requirements, ensuring adaptability across multiple sectors.
Unique Stregths
Proficient Customer Solutions is known for its expert teams and cost-effective solutions, offering clients innovative approaches to BPO. Its operational practices include a strong focus on customer relationships and continuous improvement, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Auckland, New Zealand, the company operates using a blended delivery model. It serves clients globally, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Proficient Customer Solutions
?
Proficient Customer Solutions specializes in customer experience and contact center services, offering a comprehensive suite of solutions tailored to meet various client needs. Their core offerings include inbound customer support, outbound telesales and retention, as well as technical support across Tier 1 and Tier 2 levels. Additionally, they provide essential back-office services such as market and competitive intelligence, data entry and processing, claims processing, document indexing and digitization, lead research and list building, and appointment setting.
What additional services does
Proficient Customer Solutions
provide?
When was
Proficient Customer Solutions
founded?
Founded in 2017, Proficient Customer Solutions has been in operation for approximately seven years. The company has established itself as a prominent player in the BPO industry, focusing on innovative solutions and customer satisfaction since its inception.
What industry verticals does
Proficient Customer Solutions
serve?
Proficient Customer Solutions serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, and Telecommunications & Media. This broad industry focus enables the company to adapt its services to meet the specific needs and challenges faced by clients across these sectors.
What delivery model does
Proficient Customer Solutions
offer?
Proficient Customer Solutions employs a blended delivery model that incorporates onshore, nearshore, and offshore services. Onshore services are delivered from within the client's country, nearshore services are provided from neighboring countries, and offshore services are executed from more distant locations. This flexible approach allows the company to optimize operational efficiency and cater to the specific preferences of its clients.
How many employees and/or seats does
Proficient Customer Solutions
have?
Can
Proficient Customer Solutions
be considered a good service provider for startups?
Can
Proficient Customer Solutions
be considered a good service provider for SMBs?
Proficient Customer Solutions is well-positioned as a service provider for small and medium businesses (SMBs). Their diverse service portfolio, which includes customer support and back-office operations, enables SMBs to enhance their operational efficiency without the burden of maintaining large in-house teams. Furthermore, the company's ability to scale its services in line with business growth makes it an attractive option for SMBs looking for flexibility and support as they expand.
Can
Proficient Customer Solutions
be considered a good service provider for enterprises?
Proficient Customer Solutions is an ideal partner for enterprises and large companies seeking reliable BPO services. With a strong emphasis on innovation and customer relationships, the company offers sophisticated solutions designed to meet the complex demands of larger organizations. Their blended delivery model ensures that enterprises can benefit from cost-effective service delivery while maintaining high standards of quality and operational consistency.
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