Proffcom As
Customer Experience and Contact Center
ProffCom is a leading BPO provider that offers customer experience and contact center solutions for various industries, known for its extensive experience and innovative technology integration.
Size
51-200
Private
10m-50m
Mission
About
ProffCom offers customer experience and contact center solutions along with sales and lead-generation services for clients in banking, healthcare, telecommunications, media, logistics, and e-commerce. The company operates using an onshore delivery model and supports clients primarily within Norway.
It is recognized for being one of the first approved call centers in Norway, with a commitment to customer service excellence and a strong focus on leveraging technology to enhance client interactions.
Services
ProffCom provides customer experience and contact center solutions supported by sales and lead-generation services. These services include inbound customer support and outbound telesales, tailored to enhance client engagement and operational efficiency across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, healthcare, telecommunications, media, logistics, and e-commerce. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring that solutions meet the unique needs of each sector.
Unique Stregths
ProffCom is known for its extensive experience in the Norwegian outsourcing market, offering clients a blend of local expertise and innovative technology integration. Its approach includes flexible service delivery options, which help deliver consistent and high-quality customer interactions at scale.
Delivery Footprint
Headquartered in Oslo, Norway, the company operates using an onshore delivery model. It serves clients across the Norwegian market, with a focus on providing localized support that aligns with cultural and language requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Technology & SaaS
Retail & e-Commerce
Government & Public Sector
Manufacturing & Industrial
Logistics Transport & Supply-Chain
Clients
Cargo Expreso
Grupo Almo
Energuate
What's the main service provided by
Proffcom As
?
Proffcom As specializes in providing customer experience and contact center solutions. Their primary offerings include inbound customer support aimed at enhancing client satisfaction and outbound telesales designed to boost sales and retention. This comprehensive service approach ensures that clients can effectively engage with their customers across various channels, improving overall operational efficiency.
What additional services does
Proffcom As
provide?
In addition to their core customer experience and contact center services, Proffcom As also offers a variety of other capabilities, including back-office operations and finance and accounting services. This expanded portfolio enables them to provide comprehensive support that addresses multiple aspects of client operations, enhancing overall business efficiency.
When was
Proffcom As
founded?
Proffcom As was established in 1999, making it a well-established player in the business process outsourcing industry. With over 25 years of operation, the company has developed a robust reputation for excellence in customer service and innovative solutions tailored to meet the needs of its clients.
What industry verticals does
Proffcom As
serve?
Proffcom As serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Logistics, Transport & Supply-Chain, Technology & SaaS, Retail & e-Commerce, Government & Public Sector, as well as Manufacturing & Industrial. This extensive industry focus allows them to offer specialized services that cater to the unique challenges and requirements of each sector.
What delivery model does
Proffcom As
offer?
Proffcom As operates using an onshore delivery model, meaning that their services are provided locally within Norway. This approach allows them to maintain close relationships with their clients and ensure that cultural and language considerations are fully addressed, leading to more effective and personalized customer interactions.
How many employees and/or seats does
Proffcom As
have?
Proffcom As has a workforce ranging from 51 to 200 employees. This size positions them well to offer personalized services while maintaining the capacity to handle significant operational demands, ensuring they can scale their offerings as needed to meet client requirements.
Can
Proffcom As
be considered a good service provider for startups?
Proffcom As can be a valuable service provider for startups, particularly those looking to establish a strong customer service foundation early on. Their expertise in customer experience and contact center solutions allows startups to efficiently engage with their customers while focusing on scaling their core business operations. Moreover, the company’s onshore delivery model ensures that startups can benefit from localized support tailored to the Norwegian market.
Can
Proffcom As
be considered a good service provider for SMBs?
Proffcom As is a strong choice for small and medium businesses, given their flexible service offerings and commitment to customer engagement. Their experience across various industries and ability to scale services according to client needs make them well-equipped to support SMBs in achieving growth while maintaining high-quality customer interactions.
Can
Proffcom As
be considered a good service provider for enterprises?
While Proffcom As primarily focuses on serving the Norwegian market with a solid range of services, their experience and capability to deliver high-quality customer support make them a suitable partner for enterprises looking for reliable outsourcing solutions. Their established presence in the industry and onshore delivery model ensure that large companies can expect consistent and effective service tailored to their complex needs.
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