Professional Communication Services
Customer Experience and Contact Center
Professional Communication Services, LLC is a physician-owned medical call center that provides customer experience and contact center solutions for the healthcare sector, known for its commitment to liability protection and high standards of service.
Size
Private
Mission
To provide a specialized answering service that protects healthcare providers from liability by recording all calls and maintaining voice records.
About
Professional Communication Services, LLC offers customer experience and contact center solutions along with live answering and appointment reminder services for clients in the healthcare sector. The company operates using an onshore model and supports healthcare providers across Alabama and the Southeastern region.
It is recognized for its BBB accreditation and A+ rating, with a focus on maintaining high standards in business practices and ensuring all medical calls are documented for liability protection.
Services
Professional Communication Services, LLC provides customer experience and contact center solutions supported by live answering and appointment reminder services. These services cover 24/7 medical call center support and are tailored to support healthcare providers' needs, ensuring that all patient interactions are handled professionally and documented for compliance.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Appointment Setting
Industries Served
The company serves clients in the healthcare sector. It has experience supporting medical professionals, including physicians and specialists, with services aligned to industry-specific requirements and protocols.
Unique Stregths
Professional Communication Services, LLC is known for its physician ownership and commitment to liability protection, offering clients peace of mind through recorded calls and maintained voice records. Its approach includes a focus on quality service and compliance, which helps deliver consistency and reliability in patient communication.
Delivery Footprint
Headquartered in Huntsville, Alabama, the company operates using an onshore delivery model. It serves clients across Alabama and the Southeastern region, with teams working on-site to ensure personalized and efficient service.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Professional Communication Services
?
Professional Communication Services specializes in customer experience and contact center solutions, primarily focusing on the healthcare sector. Their offerings include inbound customer support, live chat and messaging assistance, as well as appointment setting services. This comprehensive suite ensures that healthcare providers receive the necessary support to manage patient interactions effectively and efficiently.
What additional services does
Professional Communication Services
provide?
When was
Professional Communication Services
founded?
Professional Communication Services was established in 1994, making it a seasoned player in the industry with over 30 years of experience. Since its inception, the company has dedicated itself to providing high-quality communication solutions tailored to the specific needs of healthcare providers.
What industry verticals does
Professional Communication Services
serve?
The company serves clients within the Healthcare & Life Sciences sector. Their specialized approach allows them to meet the unique demands of medical professionals, ensuring compliance and professionalism in all patient interactions.
What delivery model does
Professional Communication Services
offer?
Professional Communication Services employs an onshore delivery model, meaning that all services are provided from within the United States. This approach enables them to maintain close control over service quality and compliance, ensuring that all communications are handled with the highest standards of professionalism.
How many employees and/or seats does
Professional Communication Services
have?
Can
Professional Communication Services
be considered a good service provider for startups?
Can
Professional Communication Services
be considered a good service provider for SMBs?
Professional Communication Services is well-suited for small and medium businesses, particularly in the healthcare sector. Their tailored services, such as live answering and appointment setting, can scale based on the needs of growing businesses, providing the flexibility required to support expansion. The company's focus on quality service ensures that SMBs can confidently manage patient interactions without compromising on standards.
Can
Professional Communication Services
be considered a good service provider for enterprises?
While Professional Communication Services primarily caters to the healthcare sector, its robust service portfolio and established experience make it a reliable choice for enterprises as well. The company's commitment to quality, supported by their BBB accreditation and A+ rating, demonstrates their capability to handle complex communication needs effectively. Their onshore delivery model further enhances reliability, making them a strong partner for larger organizations seeking consistent and compliant communication solutions.
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