Procontact Ltd
Customer Experience and Contact Center
ProContact is a pioneering multi-service contact center that provides customer experience and contact center solutions for various industries, known for its multilingual capabilities and commitment to employee well-being.
Size
51-200
Private
Mission
About
ProContact offers customer experience and contact center solutions along with sales and lead-generation services for clients in diverse sectors. The company operates using an offshore and nearshore model and supports clients primarily in Europe and the Indian Ocean region.
It is recognized for its high-quality service delivery, with a strong focus on employee development and a positive workplace culture that enhances operational efficiency.
Services
ProContact provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as outbound telesales, inbound customer support, and technical assistance. These services cover various channels including voice, email, and web, and are tailored to support clients' operational needs and enhance customer engagement.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Data Collection & Survey Programming
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients across multiple industries, including small, medium, and large enterprises. It has experience supporting diverse client types with services aligned to industry-specific requirements, leveraging its multilingual capabilities to cater to a wide range of markets.
Unique Stregths
ProContact is known for its result-driven approach and commitment to employee well-being, offering clients a reliable extension of their operations. Its operational practices include a strong focus on training and development, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in France, the company operates using an offshore and nearshore delivery model. It serves clients across Europe and the Indian Ocean region, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Procontact Ltd
?
Procontact Ltd specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings encompass a variety of services including outbound telesales and retention, inbound customer support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in market and competitive intelligence, data collection and survey programming, content creation and localization, as well as social media management, ensuring a well-rounded approach to enhancing customer engagement.
What additional services does
Procontact Ltd
provide?
In addition to its core customer experience and contact center solutions, Procontact Ltd offers a suite of AI and data services. These additional capabilities enhance their service portfolio, enabling clients to leverage advanced technologies and data insights to improve their operational efficiency and decision-making processes.
When was
Procontact Ltd
founded?
Procontact Ltd was established in 2001, marking over 23 years in the business. Since its inception, the company has evolved to become a key player in the customer experience and contact center sector, continuously adapting to meet the needs of its clients.
What industry verticals does
Procontact Ltd
serve?
What delivery model does
Procontact Ltd
offer?
Procontact Ltd operates through both offshore and nearshore delivery models. Offshore delivery refers to services being provided from a distant location, typically in a different country, while nearshore delivery involves closer geographical proximity, allowing for easier communication and collaboration. This dual approach enables Procontact to cater to a diverse range of client requirements, particularly in Europe and the Indian Ocean region.
How many employees and/or seats does
Procontact Ltd
have?
Procontact Ltd employs between 51 and 200 individuals, positioning itself as a mid-sized company. This workforce size allows for a balance between personalized service and the capacity to handle various client demands effectively.
Can
Procontact Ltd
be considered a good service provider for startups?
Can
Procontact Ltd
be considered a good service provider for SMBs?
Procontact Ltd is well-suited to serve small and medium businesses due to its scalable service offerings and flexible delivery models. The company’s experience in providing tailored solutions across various industries allows SMBs to benefit from high-quality customer engagement without the burden of extensive overhead. Their focus on employee development further ensures that clients receive consistent service quality, which is crucial for the growth and sustainability of smaller enterprises.
Can
Procontact Ltd
be considered a good service provider for enterprises?
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