ProConnectPH
Customer Experience and Contact Center
ProConnect PH is a dynamic outsourcing solutions provider that provides customer experience and contact center services for healthcare, finance, legal, IT, and retail sectors, known for its commitment to operational excellence and customer satisfaction.
Size
1-10
Private
Mission
To redefine how businesses optimize operations and achieve sustainable growth through innovative and efficient solutions tailored to diverse needs across various industries.
About
ProConnect PH offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in healthcare, banking, financial services, insurance, technology, retail, and government sectors. The company operates using an offshore delivery model and supports clients primarily in English-speaking markets.
It is recognized for its comprehensive outsourcing solutions, with a focus on delivering exceptional value through integrated services that combine technology, expertise, and personalized client engagement.
Services
ProConnect PH provides customer experience and contact center services supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, email support, social media customer care, recruitment process outsourcing, payroll processing, and legal process outsourcing. Each solution is tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Social Media Customer Care
Lead Research & List Building
Recruitment Process Outsourcing (RPO)
Payroll Processing
Benefits Administration
Legal Process Outsourcing (LPO)
Financial Planning & Analysis (FP&A)
Tax Compliance & Filing
Account-Based Marketing Support
Cybersecurity Operations (SOC)
Data Entry & Data Processing
Technical Support (Tier 1/2)
Claims Processing
Quality Assurance & Monitoring
Document Indexing & Digitisation
Customer & Marketing Analytics
Process Assessment & Transition Management
Billing & Invoicing
Payroll Accounting
Industries Served
The company serves clients in healthcare, banking, financial services, insurance, technology, retail, and government sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
ProConnect PH is known for its commitment to operational excellence and customer satisfaction, offering clients scalable and flexible outsourcing options. Its approach includes fostering long-term relationships built on trust and transparency, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Baguio City, Philippines, the company operates using an offshore delivery model. It serves clients across English-speaking markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Insurance
Technology & SaaS
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
ProConnectPH
?
ProConnectPH specializes in enhancing customer experience and operating as a contact center. Their primary services encompass a range of support solutions, including inbound customer support, outbound telesales and retention, email support, and social media customer care. Additionally, they offer services such as lead research, recruitment process outsourcing, payroll processing, legal process outsourcing, and various technical support functions. This comprehensive suite of services is designed to meet the diverse operational needs of businesses across different sectors.
What additional services does
ProConnectPH
provide?
In addition to their main offerings in customer experience and contact center services, ProConnectPH provides a range of supplementary solutions including HR recruitment and payroll services, alongside finance and accounting support. These additional capabilities enable the company to create integrated outsourcing solutions that address multiple facets of business operations.
When was
ProConnectPH
founded?
ProConnectPH was established in 2023, marking it as a newly formed company in the business process outsourcing sector. Although it is still in its early stages, the company is focused on redefining operational efficiencies and fostering sustainable growth for its clients through innovative solutions tailored to a variety of industry needs.
What industry verticals does
ProConnectPH
serve?
ProConnectPH serves clients across several key industries, including Healthcare & Life Sciences, Banking & Financial Services, Insurance, Technology & SaaS, Retail & e-Commerce, and Government & Public Sector. This diverse range of verticals demonstrates the company's capability to cater to the unique requirements of different sectors while ensuring compliance and operational efficiency.
What delivery model does
ProConnectPH
offer?
ProConnectPH operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country, typically at a lower cost. This approach allows them to tap into a global talent pool while offering flexibility and scalability to meet the evolving needs of their clients. The offshore model is particularly beneficial for organizations looking to enhance operational efficiency without compromising on service quality.
How many employees and/or seats does
ProConnectPH
have?
ProConnectPH has a small workforce, comprising between 1 to 10 employees. This size allows for a highly personalized approach to service delivery, fostering close relationships with clients and ensuring that their specific needs are met with agility and dedication.
Can
ProConnectPH
be considered a good service provider for startups?
Can
ProConnectPH
be considered a good service provider for SMBs?
Can
ProConnectPH
be considered a good service provider for enterprises?
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