Process Ninjas
Customer Experience and Contact Center
Process Ninjas is a business process outsourcing firm that provides customer experience and contact center services for retail, e-commerce, technology, healthcare, insurance, and banking sectors, known for its personalized partnerships and operational efficiency.
Size
11-50
Private
Mission
To provide support that allows partners to focus on their core business activities while handling operational tasks.
About
Process Ninjas offers customer experience and contact center services along with HR, recruitment, payroll, finance, and accounting for clients in retail, e-commerce, technology, healthcare, insurance, and banking. The company operates using an offshore model and supports small and medium enterprises (SMEs) and startups.
It is recognized for its tailored partnerships, with a mission to enhance operational efficiency and facilitate business growth without significant internal infrastructure expansion.
Services
Process Ninjas provides customer experience and contact center services supported by HR, recruitment, payroll, and finance and accounting services. These services cover inbound customer support, content moderation, data entry, and payroll processing, and are tailored to support SMEs in scaling their operations efficiently.
Capabilities
Inbound Customer Support
Content Moderation
Data Entry & Data Processing
Payroll Processing
Industries Served
The company serves clients in retail, e-commerce, technology, healthcare, insurance, and banking. It has experience supporting small and medium enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Process Ninjas is known for its personalized partnerships, offering clients operational efficiency and flexibility. Its approach includes adapting to the specific needs of each project, which helps deliver consistent support as businesses evolve.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various regions, leveraging the skilled workforce and high English proficiency available in the country.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Clients
Uboxes
Zetronix
Elabelz
What's the main service provided by
Process Ninjas
?
Process Ninjas specializes in enhancing customer experience and providing contact center solutions. Their offerings include a variety of services such as inbound customer support, content moderation, data entry and processing, as well as payroll processing. This comprehensive suite of services is designed to assist businesses in managing their operational tasks effectively, allowing them to concentrate on their core activities.
What additional services does
Process Ninjas
provide?
When was
Process Ninjas
founded?
What industry verticals does
Process Ninjas
serve?
Process Ninjas serves a wide array of industries, including Retail & e-Commerce, Technology & SaaS, Healthcare & Life Sciences, Insurance, and Banking & Financial Services. This diverse industry focus enables them to tailor their services to meet the specific needs and requirements of their clients across different sectors.
What delivery model does
Process Ninjas
offer?
Process Ninjas utilizes an offshore delivery model, which means they provide services from a different country, in this case, the Philippines. This approach allows them to leverage a skilled workforce and cost-effective solutions while maintaining high standards of service quality, benefiting clients who seek efficient operational support from remote locations.
How many employees and/or seats does
Process Ninjas
have?
Process Ninjas has a workforce ranging from 11 to 50 employees. This size indicates a small to medium-sized company, allowing for a more personalized approach to client relationships and service delivery.
Can
Process Ninjas
be considered a good service provider for startups?
Process Ninjas can be a suitable service provider for startups, especially those looking for flexible and scalable solutions. Their range of services, such as customer support and data processing, allows startups to offload operational tasks while they focus on core business development. The company's offshore model also offers cost advantages that can be beneficial for new businesses with limited budgets.
Can
Process Ninjas
be considered a good service provider for SMBs?
Process Ninjas is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings and tailored approach. Their expertise in industries like retail and technology, coupled with a commitment to enhancing operational efficiency, enables SMBs to scale their operations without the need for significant internal infrastructure. This flexibility is crucial for businesses aiming for growth in a competitive marketplace.
Can
Process Ninjas
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.