Procat specializes in delivering customer experience and contact center solutions, complemented by tailored contact center management and technology services. Their expertise encompasses various areas, including inbound customer support, outbound telesales and retention, and multilingual support, allowing them to effectively manage client interactions across different platforms and industries.

Founded in 2004, Procat has been in operation for approximately 20 years. Over these two decades, the company has established itself as a key player in the customer experience and contact center solutions market, adapting to the evolving needs of businesses both locally and globally.

Procat serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, and Telecommunications & Media. This industry-centric approach enables them to provide specialized services that meet the unique demands of each sector.

Procat employs both onshore and nearshore delivery models to cater to its clients' needs. Onshore delivery involves providing services from within the client's country, ensuring closer alignment with local market expectations, while nearshore delivery entails offering services from a neighboring country, which can benefit from cost efficiencies and cultural similarities. This flexible approach allows Procat to effectively support a diverse clientele across various geographic regions.

Procat has a workforce ranging from 501 to 1,000 employees. This significant size enables the company to handle a wide array of client demands while maintaining a level of operational efficiency that contributes to their reputation for providing high-quality customer service.

Procat is well-equipped to serve small and medium businesses (SMBs), thanks to its scalable solutions and tailored service offerings. Their experience in various industries allows them to provide relevant support that can help SMBs enhance customer engagement and operational efficiency. Moreover, the company's commitment to delivering high-quality service can significantly contribute to the growth and success of SMBs navigating competitive markets.

Procat is a strong candidate for enterprises and large companies seeking reliable customer experience solutions. Their extensive experience in managing complex customer interactions, combined with their flexible delivery models, positions them well to meet the sophisticated needs of larger organizations. The company’s focus on operational efficiency and high service quality further enhances its appeal to enterprises looking for dependable partners in customer service.