Procall Solutions Usa
Customer Experience and Contact Center
ProCall Solutions is a premier BPO provider that offers customer experience and contact center services for healthcare, retail, and e-commerce sectors, known for its commitment to quality and customer satisfaction.
Size
11-50
Private
10m-50m
Mission
To deliver top-quality, innovative, and value-added services that help clients increase revenues and enhance communication.
About
ProCall Solutions offers customer experience and contact center services along with inbound customer support, outbound telesales, order management, and email support for clients in healthcare, retail, and e-commerce. The company operates using an onshore model and supports businesses of all sizes, from local firms to Fortune 500 corporations.
It is recognized for its customized solutions and high customer satisfaction ratings, with a dedicated team trained to meet specific industry needs.
Services
ProCall Solutions provides customer experience and contact center services, supported by inbound customer support, outbound telesales, order management, and email support. These services cover various communication channels and are tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Order Management & Fulfilment
Email Support
Industries Served
The company serves clients in healthcare, retail, and e-commerce. It has experience supporting a diverse range of businesses, from small local companies to global Fortune 500 corporations, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ProCall Solutions is known for its commitment to quality and customer satisfaction, offering clients reliable technology and accurate data reporting. Its approach includes customized solutions tailored to each client's unique needs, ensuring flexibility and high performance.
Delivery Footprint
Headquartered in Philadelphia, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams capable of handling varying call volumes and operational demands.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Procall Solutions Usa
?
Procall Solutions USA specializes in delivering exceptional customer experience and contact center services. Their primary focus includes inbound customer support, outbound telesales, order management, and email support. These services are designed to facilitate effective communication and enhance client engagement, ensuring that businesses can operate more efficiently and effectively.
What additional services does
Procall Solutions Usa
provide?
In addition to their core offerings in customer experience and contact center services, Procall Solutions USA also provides HR recruitment and payroll services, as well as finance and accounting solutions. This expanded service portfolio enables them to support their clients in several critical business functions, enhancing overall operational efficiency.
When was
Procall Solutions Usa
founded?
Procall Solutions USA was established in 1997, which means the company has been in operation for approximately 27 years. Since its inception, it has dedicated itself to providing high-quality services that help clients improve their revenue streams and communication strategies.
What industry verticals does
Procall Solutions Usa
serve?
Procall Solutions USA serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, as well as Retail & e-Commerce. This specialization allows them to tailor their services to meet the unique needs of clients within these sectors.
What delivery model does
Procall Solutions Usa
offer?
Procall Solutions USA employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer management, better communication, and a deeper understanding of the local market dynamics, ultimately enhancing the client experience.
How many employees and/or seats does
Procall Solutions Usa
have?
Procall Solutions USA has a workforce that ranges between 11 to 50 employees. This size allows them to maintain a close-knit team, enabling personalized service and agile responses to client needs while still having the capability to manage various operational demands.
Can
Procall Solutions Usa
be considered a good service provider for startups?
Can
Procall Solutions Usa
be considered a good service provider for SMBs?
Procall Solutions USA is well-suited to support small and medium-sized businesses (SMBs). Their range of services is designed to be flexible, allowing SMBs to scale their operations as needed. With a commitment to customer satisfaction and tailored solutions, they can effectively cater to the dynamic requirements of growing businesses.
Can
Procall Solutions Usa
be considered a good service provider for enterprises?
Procall Solutions USA is also a reliable service provider for enterprises and large organizations. With their extensive experience and onshore delivery model, they can handle the complexities and high call volumes associated with larger companies. Their commitment to quality and customized service ensures that they can meet the sophisticated needs of Fortune 500 corporations and other large entities.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.