Probe Group
Customer Experience and Contact Center
Probe Group is an innovative leader that provides customer experience and contact center solutions for various industries, known for its blend of technology and human-centered approaches.
Size
Private
Mission
To consistently deliver meaningful customer experiences by empowering people, driving innovation, and harnessing cutting-edge technology.
About
Probe Group offers customer experience and contact center solutions along with back-office operations for clients in diverse industries. The company operates using an onshore, offshore, nearshore, and hybrid delivery model and supports organizations seeking to enhance their customer interactions.
It is recognized for its commitment to meaningful customer experiences, with a strong focus on empathy and innovation that drives successful CX transformations.
Services
Probe Group provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as CX consulting & journey mapping, automation & RPA enablement, inbound customer support, and technical support (Tier 1/2). These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Automation & RPA Enablement
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients across various industries. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging technology platforms that enhance customer engagement and operational performance.
Unique Stregths
Probe Group is known for its innovative approach to customer experience, offering clients a unique blend of technology and human touch. Its approach includes building digital environments infused with empathy and understanding, which help deliver meaningful interactions at scale.
Delivery Footprint
Headquartered in Melbourne, Australia, the company operates using an onshore, offshore, nearshore, and hybrid delivery model. It serves clients across multiple geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
ISO
Verticals
No items found.
Clients
Citibank
McCamish
What's the main service provided by
Probe Group
?
Probe Group specializes in delivering comprehensive customer experience and contact center solutions, complemented by robust back-office operations. Their offerings include CX consulting and journey mapping, automation and RPA enablement, inbound customer support, and technical support at Tier 1 and Tier 2 levels. This diverse range of services is designed to enhance client interactions and optimize operational efficiency across various communication channels.
What additional services does
Probe Group
provide?
When was
Probe Group
founded?
Probe Group was established in 1979, which gives it an impressive track record of over 44 years in the industry. This extensive experience has enabled the company to refine its service offerings and develop a deep understanding of customer needs across various sectors.
What industry verticals does
Probe Group
serve?
What delivery model does
Probe Group
offer?
Probe Group employs a flexible delivery model that combines onshore, offshore, nearshore, and hybrid approaches. Onshore services are provided from within the same country as the client, ensuring close cultural alignment. Offshore services are delivered from different countries, often reducing costs while maintaining quality. Nearshore services are similar but are provided from neighboring countries, striking a balance between cost and proximity. Their hybrid model allows for a customized mix of these approaches, tailored to meet specific client requirements.
How many employees and/or seats does
Probe Group
have?
Can
Probe Group
be considered a good service provider for startups?
Probe Group could be a suitable service provider for startups looking for customer experience solutions. Their extensive range of services and flexible delivery model can cater to the unique needs of new businesses. Startups often require scalable support that adapts to their growth, and Probe Group's innovative approach can help them establish a strong customer engagement strategy from the outset.
Can
Probe Group
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Probe Group presents a compelling option due to its adaptable service offerings and proven track record. The company's ability to scale services according to the evolving needs of SMBs ensures that they can effectively support growth while maintaining operational flexibility. This makes Probe Group a valuable partner for SMBs aiming to enhance their customer interactions and operational efficiency.
Can
Probe Group
be considered a good service provider for enterprises?
Probe Group is well-equipped to serve enterprises and large companies, given its extensive experience and ISO certification, which underscores its commitment to quality and reliability. The company's sophisticated delivery models allow for the management of large-scale operations across diverse geographies, making them a trusted partner for enterprises seeking to enhance their customer experience and operational performance.
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