Probe CX
Customer Experience and Contact Center
Probe CX is a tech-powered global customer experience organization that provides customer experience and contact center solutions for telecommunications, banking, government, retail, healthcare, energy, logistics, and travel, known for its people-first approach and innovative technology integration.
Size
Private
Mission
To create meaningful experiences that exceed expectations through a digitally-powered, people-first approach.
About
Probe CX offers customer experience and contact center solutions along with managed services and technology transformation for clients in telecommunications, banking and financial services, government, retail, healthcare, energy, logistics, and travel. The company operates using a hybrid delivery model and supports clients across multiple geographies.
It is recognized for its commitment to exceeding client expectations, with a strong focus on blending human capabilities with advanced technology to drive customer experience transformation.
Services
Probe CX provides customer experience and contact center solutions supported by managed services and technology transformation services. These services cover inbound customer support, CX consulting, social media care, and voice-of-customer analytics, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Social Media Customer Care
Email Support
Voice-of-Customer (VOC) Analytics
Library & Information Management
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in telecommunications, banking and financial services, government, retail and e-commerce, healthcare and life sciences, energy and utilities, logistics, transport and supply-chain, and travel, hospitality, and leisure. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Probe CX is known for its tech-powered, people-first approach, offering clients a unique blend of human talent and advanced technology solutions. Its operational practices include rigorous talent recruitment and training, ensuring high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Australia, the company operates using a hybrid delivery model. It serves clients across five countries, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Government & Public Sector
Retail & e-Commerce
Healthcare & Life Sciences
Energy & Utilities
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Probe CX
?
Probe CX specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support, CX consulting, social media customer care, email support, and voice-of-customer analytics. Additionally, they provide solutions in library and information management, campaign management, as well as content creation and localization, all designed to enhance client engagement and operational efficiency.
What additional services does
Probe CX
provide?
When was
Probe CX
founded?
Established in 1979, Probe CX has been a key player in the customer experience sector for over 44 years. Since its inception, the company has continuously evolved to meet the changing needs of its clients, leveraging both human talent and advanced technology to create meaningful customer interactions.
What industry verticals does
Probe CX
serve?
Probe CX serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Government & Public Sector, Retail & e-Commerce, Healthcare & Life Sciences, Energy & Utilities, Logistics, Transport & Supply-Chain, as well as Travel, Hospitality & Leisure. This broad industry focus enables them to tailor their services to meet specific sector demands and challenges.
What delivery model does
Probe CX
offer?
Probe CX operates using a hybrid delivery model, which combines both onshore and offshore resources to optimize service delivery. Onshore refers to services provided within the same country as the client, while offshore involves utilizing teams located in different countries. This flexible approach allows Probe CX to efficiently cater to diverse client needs across multiple geographies.
How many employees and/or seats does
Probe CX
have?
Can
Probe CX
be considered a good service provider for startups?
While Probe CX has a robust service portfolio, their offerings may be more suited for established businesses rather than startups. Startups often require highly tailored solutions that can scale rapidly with limited resources. Probe CX’s comprehensive services and hybrid delivery model may provide necessary support, but startups might find more agility and flexibility with providers specifically focused on early-stage companies.
Can
Probe CX
be considered a good service provider for SMBs?
Probe CX can be a valuable partner for small and medium-sized businesses (SMBs) looking to enhance their customer experience. Their diverse range of services allows SMBs to benefit from scalable solutions that can grow alongside their business needs. The company's emphasis on combining advanced technology with human capabilities can help SMBs improve operational efficiency and customer satisfaction.
Can
Probe CX
be considered a good service provider for enterprises?
For enterprises and large companies, Probe CX stands out as a reliable service provider due to its extensive experience and sophisticated service offerings. Their hybrid delivery model and commitment to exceeding client expectations make them well-equipped to handle the complexities and scale required by large organizations. Companies in need of a partner that blends technology-driven solutions with high-quality service delivery will find Probe CX a strong contender.
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