Proaction Services
Customer Experience and Contact Center
ProAction Services SA is a BPO provider that delivers customer experience and contact center solutions for various industries, known for its comprehensive business support services.
Size
51-200
Private
Mission
About
ProAction Services SA offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in diverse sectors. The company operates using a flexible delivery model and supports a wide range of businesses.
It is recognized for its effective service delivery, with a strong focus on customer satisfaction and operational efficiency.
Services
ProAction Services SA provides customer experience and contact center solutions, supported by inbound customer support and outbound telesales services. These services cover both customer interaction channels and are tailored to support various client needs, ensuring high levels of customer engagement and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple industries, offering services that align with the specific requirements of businesses across sectors. It has experience supporting a diverse clientele, providing solutions that enhance customer interactions and operational workflows.
Unique Stregths
ProAction Services SA is known for its commitment to delivering high-quality customer service, offering clients a reliable and efficient operational framework. Its approach includes a focus on measurable results and best practices, which help ensure consistent service delivery at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a flexible delivery model. It serves clients across various regions, adapting its service delivery to meet the unique needs of each client, whether through remote or on-site teams.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Proaction Services
?
Proaction Services specializes in delivering customer experience and contact center solutions. Their offerings include both inbound customer support, which assists clients in managing customer inquiries, and outbound telesales, focused on enhancing sales and customer retention. This comprehensive approach ensures that they meet various client needs while maintaining high levels of customer engagement.
What additional services does
Proaction Services
provide?
In addition to their main offerings, Proaction Services provides back-office operations. This extension of their service portfolio allows them to support clients with essential behind-the-scenes functions, enhancing overall efficiency and enabling businesses to focus on their core activities.
When was
Proaction Services
founded?
Proaction Services was established in 2010, marking over 13 years of experience in providing customer service solutions. Since its inception, the company has focused on enhancing customer interactions across diverse sectors, demonstrating a commitment to operational excellence and client satisfaction.
What industry verticals does
Proaction Services
serve?
What delivery model does
Proaction Services
offer?
How many employees and/or seats does
Proaction Services
have?
Proaction Services employs between 51 and 200 individuals, reflecting a workforce that is well-equipped to handle a variety of client demands. This size allows them to maintain a balance between personalized service and operational efficiency, catering to the specific needs of their clientele.
Can
Proaction Services
be considered a good service provider for startups?
Proaction Services can be an excellent partner for startups looking to enhance their customer interactions. With their flexible delivery model and a focus on personalized service, they are well-positioned to adapt to the unique challenges that startups face. Their inbound support and outbound telesales can help new businesses establish a strong customer base and improve retention from the onset.
Can
Proaction Services
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from Proaction Services' offerings. The company’s scalable solutions and diverse service portfolio provide SMBs with the customer support they need to grow without the overhead of maintaining large in-house teams. Their commitment to operational efficiency and customer satisfaction makes them a reliable partner for businesses looking to expand their customer engagement strategies.
Can
Proaction Services
be considered a good service provider for enterprises?
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