Pro2C
Customer Experience and Contact Center
Pro2C is a BPO provider that offers customer experience and contact center solutions for banking, insurance, healthcare, retail, technology, and telecommunications, known for its offshore delivery model and specialized industry focus.
Size
over-10K
Private
Mission
To make construction projects more efficient through cloud-based software solutions that enhance collaboration, transparency, and productivity.
About
Pro2C offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, insurance, healthcare, retail, technology, and telecommunications. The company operates using an offshore model and supports clients globally.
It is recognized for its cost-effective service delivery, with a focus on enhancing operational efficiency and customer satisfaction across various industry verticals.
Services
Pro2C provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, claims processing, billing and invoicing, data entry, and procurement administration. Each solution is tailored to improve efficiency and allow clients to focus on their core business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Claims Processing
Billing & Invoicing
Data Entry & Data Processing
Procurement Administration
Order Management & Fulfilment
Employee Helpdesk
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail and e-commerce, technology and SaaS, and telecommunications. It has experience supporting diverse businesses with services aligned to industry-specific requirements and compliance standards.
Unique Stregths
Pro2C is known for its offshore delivery model, offering clients access to a global talent pool while maintaining high-quality service standards. Its approach includes leveraging specialized knowledge in key verticals, which helps deliver consistent and efficient outsourcing solutions at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Pro2C
?
Pro2C specializes in delivering customer experience and contact center solutions, ensuring that client interactions are managed efficiently. Their service offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, claims processing, as well as billing and invoicing. Additionally, they handle data entry and processing, procurement administration, order management, and employee helpdesk services, all aimed at allowing businesses to concentrate on their core operations while enhancing overall efficiency.
What additional services does
Pro2C
provide?
In addition to their primary focus on customer experience and contact center solutions, Pro2C also provides a range of back-office operations and IT infrastructure services. This expanded service portfolio includes comprehensive support that helps clients streamline their internal processes and enhance their technological capabilities.
When was
Pro2C
founded?
Pro2C was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has grown and adapted to the evolving demands of the business process outsourcing landscape, continually refining its service offerings to meet client needs effectively.
What industry verticals does
Pro2C
serve?
Pro2C serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows Pro2C to tailor its services to meet the specific requirements and challenges faced by clients in these sectors.
What delivery model does
Pro2C
offer?
Pro2C employs an offshore delivery model, which means that their services are provided from locations outside the client’s operational geography. This approach enables the company to tap into a global talent pool, ensuring high-quality service delivery while also optimizing costs for clients. By leveraging remote teams, Pro2C can effectively address a variety of client needs across different regions.
How many employees and/or seats does
Pro2C
have?
Pro2C boasts a workforce of over 10,000 employees, indicating a significant scale of operations. This large team enables the company to offer extensive support and maintain high service standards across its diverse service portfolio.
Can
Pro2C
be considered a good service provider for startups?
Can
Pro2C
be considered a good service provider for SMBs?
Can
Pro2C
be considered a good service provider for enterprises?
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