Pro Business Communication Services Srl
Customer Experience and Contact Center
Pro Business Communication Services SRL is a BPO company that provides customer experience and contact center services for technology and financial sectors, known for its multilingual support and reliable communication solutions.
Size
1K-5K
Public
over-1b
Mission
About
Pro Business Communication Services SRL offers customer experience and contact center services along with back-office operations for clients in technology and banking sectors. The company operates using a nearshore delivery model and supports European clients.
It is recognized for its high-quality multilingual support, with a steady growth in revenue and profitability that underscores its stability in the competitive BPO market.
Services
Pro Business Communication Services SRL provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and data entry & data processing. These services cover various communication channels and are tailored to support the diverse needs of European clients.
Capabilities
Inbound Customer Support
Multilingual Support
Data Entry & Data Processing
Industries Served
The company serves clients in technology and banking sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Pro Business Communication Services SRL is known for its reliable and efficient communication services, offering clients a multilingual workforce that enhances customer engagement. Its approach includes leveraging modern technology and communication frameworks, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Bucharest, Romania, the company operates using a nearshore delivery model. It serves clients across various European markets, with teams working in a hybrid environment to meet client needs effectively.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Pro Business Communication Services Srl
?
Pro Business Communication Services Srl specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, multilingual assistance, and data entry and processing services. This diverse range of capabilities enables them to cater effectively to the unique needs of clients, particularly in the technology and banking sectors.
What additional services does
Pro Business Communication Services Srl
provide?
When was
Pro Business Communication Services Srl
founded?
Pro Business Communication Services Srl was established in the year 2000, marking over 23 years of operation in the business process outsourcing industry. Since its inception, the company has experienced steady growth and has developed a strong reputation in delivering customer-centric solutions.
What industry verticals does
Pro Business Communication Services Srl
serve?
Pro Business Communication Services Srl primarily serves clients in the Technology & SaaS and Banking & Financial Services sectors. This focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses in these industries.
What delivery model does
Pro Business Communication Services Srl
offer?
The company employs both nearshore and onshore delivery models to provide its services. Nearshore delivery refers to outsourcing services to nearby countries, allowing for cultural alignment and convenient communication. Onshore delivery involves providing services within the same country as the client, ensuring high accessibility and collaboration. This flexible approach helps Pro Business Communication Services Srl meet the diverse needs of its European clients effectively.
How many employees and/or seats does
Pro Business Communication Services Srl
have?
Pro Business Communication Services Srl boasts a workforce ranging from 1,000 to 5,000 employees. This sizable team enables the company to maintain a robust operational capacity and deliver high-quality services to its diverse clientele.
Can
Pro Business Communication Services Srl
be considered a good service provider for startups?
Pro Business Communication Services Srl can be a valuable service provider for startups, particularly those in the technology and banking sectors. With their extensive experience in customer support and multilingual services, startups can benefit from tailored solutions that enhance customer engagement. The company’s nearshore delivery model also ensures that startups can access high-quality services without the high costs typically associated with larger outsourcing firms.
Can
Pro Business Communication Services Srl
be considered a good service provider for SMBs?
Small and medium businesses can find Pro Business Communication Services Srl to be a suitable partner for their outsourcing needs. The company's scalable service offerings, including inbound support and data processing, allow SMBs to adapt their operations as they grow. Their multilingual capabilities further enhance the ability of SMBs to reach diverse customer bases, making them an appealing choice for businesses aiming to expand their market presence.
Can
Pro Business Communication Services Srl
be considered a good service provider for enterprises?
Pro Business Communication Services Srl is well-equipped to serve enterprises and large corporations, given its significant workforce and experience in delivering complex customer support solutions. Their established reputation for reliability and efficiency, combined with their diverse service portfolio, makes them a strong candidate for large organizations seeking to enhance their customer engagement strategies. The flexibility offered through their delivery models ensures that enterprise clients can effectively scale their operations as needed.
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