PrimeSync Solutions
Customer Experience and Contact Center
PrimeSync is a customer support outsourcing firm that provides AI-driven solutions and business process optimization for retail and e-commerce, known for its innovative integration of technology and human expertise.
Size
51-200
Private
Mission
To provide exceptional customer support outsourcing and optimize business processes through elite talent and advanced technology.
About
PrimeSync offers customer experience and contact center services along with back-office operations and recruitment process outsourcing for clients in retail, e-commerce, and technology sectors. The company operates using a hybrid delivery model and supports businesses seeking scalable and efficient solutions.
It is recognized for its commitment to reliability and flexibility, with a strong focus on collaboration and technological innovation that enhances customer interactions.
Services
PrimeSync provides customer experience and contact center services, supported by back-office operations and recruitment process outsourcing. These services include inbound customer support, technical assistance, and AI-powered solutions, tailored to support diverse client needs across multiple channels such as voice, email, and chat.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Content Moderation
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring seamless integration with various technology platforms.
Unique Stregths
PrimeSync is known for its innovative use of AI-driven solutions, offering clients enhanced operational efficiency and customer engagement. Its approach includes a commitment to reliability and flexibility, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in the United Kingdom, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote environments to meet specific client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
PrimeSync Solutions
?
PrimeSync Solutions specializes in providing customer experience and contact center services. Their offerings are comprehensive, including inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2, and various forms of customer care through social media, live chat, messaging, and email support. Additionally, they offer customer and marketing analytics, recruitment process outsourcing, talent sourcing and screening, and content moderation, ensuring a well-rounded approach to meet diverse client needs.
What additional services does
PrimeSync Solutions
provide?
In addition to their primary customer experience and contact center services, PrimeSync Solutions extends its capabilities to include back-office operations, HR recruitment and payroll, as well as knowledge and research services. This diverse range of services positions them as a comprehensive partner for businesses looking to streamline various operational aspects, enhancing overall efficiency and effectiveness.
When was
PrimeSync Solutions
founded?
Established in 2023, PrimeSync Solutions is a relatively new player in the business process outsourcing industry. Despite being in operation for just over a year, the company has already made a significant impact by focusing on delivering high-quality customer support and optimizing business processes through a blend of elite talent and advanced technology.
What industry verticals does
PrimeSync Solutions
serve?
PrimeSync Solutions serves a variety of industries, specifically targeting the Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure sectors. This diverse focus enables them to tailor their services to meet the unique needs and requirements of each industry, ensuring effective support and integration with technology platforms.
What delivery model does
PrimeSync Solutions
offer?
PrimeSync Solutions employs a hybrid delivery model, which combines both onshore and offshore resources to deliver its services. This approach allows the company to leverage the strengths of various geographic locations, ensuring that clients receive high-quality support while optimizing operational costs. By utilizing a multi-shore mix, PrimeSync can effectively cater to the specific needs of their clients, regardless of their location.
How many employees and/or seats does
PrimeSync Solutions
have?
PrimeSync Solutions has a workforce ranging from 51 to 200 employees, positioning them as a mid-sized company. This size allows for a balance between personalized service and the capacity to handle substantial client demands, ensuring that they can deliver reliable and efficient solutions tailored to their clients' needs.
Can
PrimeSync Solutions
be considered a good service provider for startups?
Can
PrimeSync Solutions
be considered a good service provider for SMBs?
Can
PrimeSync Solutions
be considered a good service provider for enterprises?
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