Primary BPO
Back-Office Operations
Primary BPO is a specialized provider that offers back-office operations for healthcare and insurance sectors, known for its tailored solutions and advanced technology integration.
Size
11-50
Private
Mission
To enable healthcare providers to focus on patient care by handling complex administrative tasks and delivering reliable, high-quality outsourced solutions that enhance operational efficiency and support better patient outcomes.
About
Primary BPO offers back-office operations along with customer experience and contact center services for clients in healthcare, insurance, and financial services. The company operates using an offshore delivery model and supports a diverse range of healthcare providers.
It is recognized for its proven track record in reducing operational costs and improving efficiency, with dedicated support teams ensuring compliance and quality service.
Services
Primary BPO provides back-office operations supported by customer experience and contact center services. These services include claims processing, data entry, and technical support, tailored to support the unique needs of healthcare and insurance providers.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Claims Processing
Data Entry & Data Processing
Document Indexing & Digitisation
Billing & Invoicing
Financial Planning & Analysis (FP&A)
Accounts Payable
Accounts Receivable
Industries Served
The company serves clients in healthcare, insurance, banking, and financial services. It has experience supporting medical practices and insurance companies with services aligned to industry-specific requirements and technology platforms such as electronic medical record (EMR) systems.
Unique Stregths
Primary BPO is known for its advanced technology integration and customized solutions, offering clients significant cost savings and operational efficiency. Its approach includes dedicated support teams and transparent reporting, which help deliver measurable outcomes and continuous improvement.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to ensure flexibility and scalability.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Primary BPO
?
Primary BPO specializes in back-office operations, providing a suite of services designed to support the operational needs of businesses. Their offerings include a range of sub-services such as inbound customer support, tier 1 and tier 2 technical support, outbound telesales and retention, claims processing, data entry and processing, document indexing and digitization, billing and invoicing, as well as financial planning and analysis (FP&A), accounts payable, and accounts receivable. This diverse service set enables clients to streamline their operations and improve efficiency.
What additional services does
Primary BPO
provide?
In addition to its core back-office operations, Primary BPO offers customer experience and contact center services. This expanded service portfolio further strengthens the company's ability to meet the diverse needs of its clients, providing comprehensive support that enhances customer interactions and operational effectiveness.
When was
Primary BPO
founded?
Established in 2023, Primary BPO is a relatively new entrant in the business process outsourcing sector. Despite being in operation for just over a year, the company has quickly positioned itself as a reliable partner for organizations seeking to enhance their operational efficiency through outsourced solutions.
What industry verticals does
Primary BPO
serve?
Primary BPO serves a variety of industries, focusing on sectors such as Insurance, Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS. This broad industry expertise allows the company to tailor its services to meet the specific needs and challenges faced by its diverse clientele.
What delivery model does
Primary BPO
offer?
Primary BPO employs a flexible delivery model that includes offshore, nearshore, and onshore options. Offshore delivery refers to services provided from a location outside the client's country, nearshore involves neighboring countries, and onshore means services are delivered within the same country. This versatility allows Primary BPO to adapt to the varying requirements of its clients, ensuring optimal operational efficiency and scalability.
How many employees and/or seats does
Primary BPO
have?
Primary BPO has a workforce size ranging between 11 to 50 employees. This relatively compact team enables the company to maintain a close-knit operational structure while providing dedicated support to its clients.
Can
Primary BPO
be considered a good service provider for startups?
Can
Primary BPO
be considered a good service provider for SMBs?
Can
Primary BPO
be considered a good service provider for enterprises?
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