Press One Customer Care Inc
Customer Experience and Contact Center
Press-One is a mid-sized BPO provider that offers customer experience and contact center services for telecommunications, media, logistics, and technology sectors, known for its onshore delivery model and commitment to quality.
Size
51-200
Private
10m-50m
Mission
To deliver innovative, efficient, and reliable print and voice-data solutions tailored to meet the unique needs of businesses of all sizes.
About
Press-One offers customer experience and contact center services along with technical support and customer relationship management for clients in telecommunications, media, logistics, and technology. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its extensive industry experience, with a focus on delivering scalable and cost-effective solutions tailored to meet diverse client needs.
Services
Press-One provides customer experience and contact center services supported by technical support and customer relationship management. These services include inbound customer support, live chat and messaging support, and order management and fulfillment. Each solution is tailored to support client needs, enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Order Management & Fulfilment
Industries Served
The company serves clients in telecommunications, media, logistics, and technology. It has experience supporting a wide array of businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and support.
Unique Stregths
Press-One is known for its onshore delivery model and commitment to quality, offering clients a reliable and highly educated workforce. Its approach includes a focus on customer retention through personalized interactions and proactive support, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Fort Collins, Colorado, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
Brats Models
CapKings
Ferrum
The Stonka Fishing Challenge
Heritage Window Specialists
Initial Finance Group
What's the main service provided by
Press One Customer Care Inc
?
Press One Customer Care Inc specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide live chat and messaging support, email support, CX consulting and journey mapping, quality assurance and monitoring, as well as order management and fulfillment. This comprehensive suite of services is designed to meet the diverse needs of their clients, ensuring enhanced customer satisfaction and operational efficiency.
What additional services does
Press One Customer Care Inc
provide?
When was
Press One Customer Care Inc
founded?
Press One Customer Care Inc was established in 1990, marking over 33 years of operation in the customer service industry. The company's longevity reflects its ability to adapt to evolving market demands and maintain a strong presence in its field.
What industry verticals does
Press One Customer Care Inc
serve?
Press One Customer Care Inc serves a variety of industries, particularly focusing on Telecommunications & Media, Logistics, Transport & Supply-Chain, and Technology & SaaS. This diverse industry expertise allows the company to tailor its services effectively to meet the specific needs of its clients.
What delivery model does
Press One Customer Care Inc
offer?
Press One Customer Care Inc employs an onshore delivery model, meaning that its services are provided from within the country, specifically the United States. This approach allows for real-time communication and closer collaboration with clients, enhancing the quality of service delivery and ensuring that customer interactions are handled by a knowledgeable and readily accessible workforce.
How many employees and/or seats does
Press One Customer Care Inc
have?
The company has a workforce comprising between 51 and 200 employees. This size allows Press One Customer Care Inc to maintain a balance between personalized service and the capacity to scale operations as client needs grow.
Can
Press One Customer Care Inc
be considered a good service provider for startups?
Press One Customer Care Inc can be a viable service provider for startups due to its comprehensive range of customer support services and its focus on personalized interactions. Startups often require flexible and scalable solutions, and the company's onshore model enables it to provide tailored support that can adapt as the business grows. With a commitment to high-quality service and experience in diverse industries, Press One stands ready to assist startups in enhancing their customer experience from the outset.
Can
Press One Customer Care Inc
be considered a good service provider for SMBs?
Press One Customer Care Inc is well-suited to support small and medium businesses (SMBs) looking for reliable customer service solutions. With its extensive experience in various industries and a service portfolio designed to enhance customer satisfaction, Press One offers the flexibility SMBs need to grow. The company's focus on personalized service and operational efficiency helps these businesses maintain strong customer relationships while managing costs effectively.
Can
Press One Customer Care Inc
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.