Press-One specializes in providing customer experience and contact center solutions, designed to enhance client interactions and support. Their offerings include a range of services such as inbound customer support, tier 1 and 2 technical assistance, live chat and messaging support, email support, as well as outbound telesales and retention services. This comprehensive suite ensures that they can cater to various customer communication needs effectively.

Press-One was established in 1990, marking over 34 years of experience in the customer service industry. Since its inception, the company has developed a strong reputation for delivering high-quality customer experience solutions and technical support, especially tailored for the logistics and supply chain sectors.

Press-One serves clients primarily in the Logistics, Transport & Supply-Chain sectors. Their focus on these industries allows them to leverage their expertise in delivering efficient customer communication solutions that meet the specific needs of businesses operating within these fields.

Press-One employs an onshore delivery model, which means that their services are provided within the same country as their clients, in this case, the United States. This approach allows them to maintain close communication, high-quality standards, and responsiveness, as their teams operate on-site. Onshore delivery ensures that clients receive reliable support from well-trained professionals familiar with the local market and customer expectations.

Press-One has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations to meet varying client demands effectively.

Press-One is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings. Their extensive experience in customer support and technical assistance allows them to provide flexible solutions that adapt to the growth needs of SMBs. By leveraging their well-educated teams and commitment to quality, Press-One can help SMBs enhance their customer experience and foster loyalty as they expand.

While Press-One primarily focuses on serving SMBs, their established reputation and robust service portfolio could also benefit enterprises looking for reliable customer support solutions. Their onshore delivery model ensures high-quality service and responsiveness, which are critical for large companies managing extensive customer interactions. However, enterprises should assess whether Press-One's scale aligns with their specific operational requirements.