Premiere Business Solutions
Customer Experience and Contact Center
Premiere Business Solutions is a full-service telemarketing and contact center company that provides customer experience and contact center solutions for retail and e-commerce, known for its human-centric service approach and industry versatility.
Size
501-1K
Private
Mission
To foster healthy conversations that yield real results through personalized and effective customer engagement.
About
Premiere Business Solutions offers customer experience and contact center solutions along with telemarketing, sales calling, order management, lead generation, appointment setting, and customer care for clients in retail and e-commerce. The company operates using an onshore model and supports businesses of all sizes.
It is recognized for its commitment to fostering healthy conversations that yield real results, with a dedicated team trained to communicate professionally and personally with customers.
Services
Premiere Business Solutions provides customer experience and contact center solutions supported by telemarketing, sales calling, order management, lead generation, appointment setting, and customer care. These services cover both inbound and outbound channels, tailored to support various client needs across different industries.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Lead Research & List Building
Appointment Setting
Customer & Marketing Analytics
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Premiere Business Solutions is known for its human-centric service approach, offering clients personalized communication that drives measurable outcomes. Its approach includes training all team members to engage in real conversations, which helps deliver consistency and build trusted partnerships with clients.
Delivery Footprint
Headquartered in Des Moines, Iowa, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to ensure flexibility and reliability.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Premiere Business Solutions
?
Premiere Business Solutions specializes in providing customer experience and contact center solutions. Their service offerings extend to outbound telesales and retention, inbound customer support, lead research and list building, appointment setting, customer and marketing analytics, as well as order management and fulfillment. This comprehensive range of services is designed to support clients in enhancing customer engagement and improving their operational efficiency.
What additional services does
Premiere Business Solutions
provide?
When was
Premiere Business Solutions
founded?
Premiere Business Solutions was established in 2009, marking over 15 years in the industry as of 2024. Since its inception, the company has been committed to delivering exceptional customer experience solutions and has grown significantly to serve a diverse clientele.
What industry verticals does
Premiere Business Solutions
serve?
The primary industries served by Premiere Business Solutions include retail and e-commerce. This focus enables the company to tailor its services to meet the specific demands of businesses operating in these dynamic sectors.
What delivery model does
Premiere Business Solutions
offer?
Premiere Business Solutions employs an onshore delivery model, meaning that its services are provided from within the United States. This approach facilitates closer collaboration with clients and ensures that operations are aligned with local market expectations, leading to more effective customer engagement and support.
How many employees and/or seats does
Premiere Business Solutions
have?
Premiere Business Solutions has a workforce ranging from 501 to 1,000 employees. This size enables the company to offer scalable solutions while maintaining the ability to provide personalized service to its clients.
Can
Premiere Business Solutions
be considered a good service provider for startups?
Can
Premiere Business Solutions
be considered a good service provider for SMBs?
Premiere Business Solutions is well-suited to serve small and medium-sized businesses (SMBs). Their flexible service offerings and commitment to personalized customer engagement allow SMBs to leverage expert support without overwhelming operational costs. The company's focus on building strong client relationships can be particularly beneficial for SMBs looking to enhance their customer experience and grow their market presence.
Can
Premiere Business Solutions
be considered a good service provider for enterprises?
Premiere Business Solutions also presents a strong case for enterprises and large corporations. With its extensive range of services and robust onshore delivery model, the company is equipped to meet the complex needs of larger organizations. Their emphasis on measurable outcomes and personalized communication helps enterprises drive effective customer engagement and achieve strategic business objectives.
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