Premier BPO
Customer Experience and Contact Center
Premier BPO LLC is a business services company that provides customer experience and contact center solutions for various industries, known for its comprehensive service offerings and commitment to operational excellence.
Size
501-1K
Private
1m-10m
Mission
To enhance business operations for clients across diverse industries.
About
Premier BPO LLC offers customer experience and contact center solutions along with back-office operations, finance and accounting, and sales enablement services for clients in automotive, healthcare, financial services, and telecommunications. The company operates using a hybrid delivery model and supports businesses across North America.
It is recognized for its extensive range of services, with a strong emphasis on personalized solutions that align with each client's unique needs, ensuring seamless integration with their business processes.
Services
Premier BPO LLC provides customer experience and contact center solutions supported by back-office operations, finance and accounting, and sales enablement services. These services cover inbound customer support, multilingual support, and analytics, tailored to enhance operational efficiency and customer satisfaction.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Order Management & Fulfilment
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Processing
Customer & Marketing Analytics
Lead Research & List Building
Sales Enablement Content
Upsell / Cross-sell Campaigns
Data Engineering & ETL
Business Intelligence & Dashboarding
Cloud Migration & Management
Industries Served
The company serves clients in automotive, healthcare, financial services, insurance, logistics, retail, and telecommunications. It has experience supporting small and middle-market businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Premier BPO is known for its commitment to quality and operational excellence, offering clients a reliable extension of their operations. Its approach includes a right-shoring model that optimizes cost and efficiency, ensuring high-quality interactions and compliance-sensitive functions.
Delivery Footprint
Headquartered in Clarksville, Tennessee, the company operates using a hybrid delivery model. It serves clients across North America, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Premier BPO
?
Premier BPO specializes in delivering customer experience and contact center solutions that are complemented by a range of back-office operations. Their primary focus includes inbound customer support and multilingual assistance, alongside various sub-services such as CX consulting and journey mapping, order management, billing, accounts payable and receivable, payroll processing, customer and marketing analytics, lead research, sales enablement content, and data engineering. This comprehensive service suite is designed to enhance operational efficiency and improve customer satisfaction.
What additional services does
Premier BPO
provide?
In addition to its core offerings, Premier BPO provides an extensive array of additional services including finance and accounting, sales and lead generation, along with comprehensive analytics and data services. This expanded service portfolio is designed to further support clients in optimizing their operations and achieving business success.
When was
Premier BPO
founded?
Premier BPO was established in 2003, marking over 20 years of experience in the business process outsourcing industry. Since its inception, the company has grown to become a recognized provider of customer experience solutions, emphasizing personalized service and operational excellence.
What industry verticals does
Premier BPO
serve?
Premier BPO serves a diverse range of industries, including Healthcare & Life Sciences, Technology & SaaS, and Manufacturing & Industrial. This focus allows the company to tailor its services to meet the specific needs and challenges of each sector effectively.
What delivery model does
Premier BPO
offer?
Premier BPO employs a hybrid delivery model, integrating onshore, offshore, and multi-shore approaches to optimize service delivery. Onshore services are conducted within the same country as the client, offshore services are provided from a different country, and hybrid models combine both approaches. This flexibility enables Premier BPO to cater to various client needs while ensuring cost efficiency and quality.
How many employees and/or seats does
Premier BPO
have?
Premier BPO has a workforce ranging from 501 to 1,000 employees. This size allows the company to maintain a robust operational capability while providing personalized attention to each client.
Can
Premier BPO
be considered a good service provider for startups?
Can
Premier BPO
be considered a good service provider for SMBs?
Can
Premier BPO
be considered a good service provider for enterprises?
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