Power Direct
Customer Experience and Contact Center
Direct Energy is a leading energy provider that provides customer experience and contact center services for the energy and utilities sector, known for its extensive North American footprint and commitment to sustainability.
Size
1K-5K
Public
over-1b
Mission
About
Direct Energy offers customer experience and contact center services along with inbound customer support and technical support for clients in the energy and utilities sector. The company operates using an onshore model and supports residential and commercial customers across North America.
It is recognized for its substantial local engagement, with a strong focus on renewable energy solutions and community support initiatives.
Services
Direct Energy provides customer experience and contact center services supported by inbound customer support and technical support (Tier 1/2). These services cover various channels, tailored to support both residential and commercial client needs in the energy sector.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the energy and utilities sector. It has experience supporting residential energy customers and small to commercial businesses with services aligned to their energy supply and management requirements.
Unique Stregths
Direct Energy is known for its extensive North American operations and commitment to sustainability, offering clients a diverse range of energy solutions. Its approach includes a strong focus on renewable energy options and community engagement, ensuring a responsible and responsive service delivery.
Delivery Footprint
Headquartered in Houston, Texas, the company operates using an onshore delivery model. It serves clients across 50 U.S. states, the District of Columbia, and eight Canadian provinces, with teams working in on-site environments to meet client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Power Direct
?
Power Direct specializes in customer experience and contact center services, primarily focused on inbound customer support and technical assistance for clients in the energy and utilities sector. Their offerings are designed to cater to both residential and commercial customers, ensuring comprehensive support through various communication channels.
What additional services does
Power Direct
provide?
When was
Power Direct
founded?
Established in the year 2000, Power Direct has been in operation for over 24 years. Since its inception, the company has dedicated itself to enhancing customer experiences in the energy sector, evolving its service offerings to meet the changing needs of its clients.
What industry verticals does
Power Direct
serve?
Power Direct is a key player in the Energy & Utilities sector. The company focuses on providing tailored solutions to clients within this industry, supporting both residential energy consumers and small to medium-sized businesses with their energy supply and management requirements.
What delivery model does
Power Direct
offer?
Power Direct employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows the company to maintain close proximity to their clients, ensuring effective communication and service delivery while leveraging local expertise.
How many employees and/or seats does
Power Direct
have?
Power Direct has a workforce comprising between 1,000 to 5,000 employees. This substantial team size enables the company to efficiently manage a diverse range of customer service needs and support a wide client base across North America.
Can
Power Direct
be considered a good service provider for startups?
While Power Direct has a robust service portfolio suitable for various clients, its offerings may not be specifically tailored for startups. Startups often require flexible, scalable solutions that can adapt quickly to changing demands, and Power Direct’s focus on established sectors like energy might limit its agility in addressing the unique challenges faced by new businesses.
Can
Power Direct
be considered a good service provider for SMBs?
Power Direct stands out as a reliable service provider for small and medium-sized businesses (SMBs). With its extensive experience in the energy and utilities sector, the company can offer tailored support that addresses the specific needs of SMBs. Their commitment to customer experience and onshore delivery model ensures that these businesses receive responsive and effective assistance as they grow.
Can
Power Direct
be considered a good service provider for enterprises?
Power Direct is well-suited for enterprises and large companies, given its scale and comprehensive service offerings. The company’s significant workforce and experience in managing large client accounts allow it to deliver sophisticated and reliable solutions that meet the demands of larger organizations in the energy sector.
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