Pomeroy
IT Infrastructure and Managed Services
Pomeroy is a leading IT services company that provides IT infrastructure and managed services for retail, healthcare, financial services, and manufacturing, known for its exceptional customer service and long-term client relationships.
Size
1K-5K
Private
100m-1b
Mission
About
Pomeroy offers IT infrastructure and managed services along with service desk support, network monitoring, and procurement administration for clients in retail, healthcare, financial services, and manufacturing. The company operates using an onshore model and supports clients across the United States.
It is recognized for its strong client retention, with over 70% of clients having partnered with Pomeroy for more than a decade, reflecting a commitment to exceptional service and satisfaction.
Services
Pomeroy provides IT infrastructure and managed services supported by service desk support, network monitoring and management, and procurement administration. These services cover various IT functions and are tailored to support client needs across multiple industries.
Capabilities
Service Desk & IT Support
Network Monitoring & Management
Data-Centre Operations
Procurement Administration
Technical Support (Tier 1/2)
Industries Served
The company serves clients in retail, healthcare, financial services, and manufacturing. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Pomeroy is known for its exceptional customer service and long-standing client relationships, offering clients a highly skilled workforce that stays current with technological advancements. Its approach includes a commitment to respect, efficiency, and customer-centric service, ensuring reliable support for evolving client needs.
Delivery Footprint
Headquartered in Hebron, Kentucky, the company operates using an onshore delivery model. It serves clients across the United States, with teams working on-site and remotely depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Banking & Financial Services
Manufacturing & Industrial
Clients
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What's the main service provided by
Pomeroy
?
Pomeroy specializes in IT infrastructure and managed services, providing comprehensive support through offerings such as service desk assistance, network monitoring and management, data-center operations, procurement administration, and technical support at Tier 1 and Tier 2 levels. These services are designed to address the varying needs of clients across diverse sectors, ensuring reliable and efficient IT operations.
What additional services does
Pomeroy
provide?
When was
Pomeroy
founded?
Pomeroy was established in 2003 and has been operating for over 20 years. Since its inception, the company has grown to become a recognized provider of IT solutions, demonstrating a commitment to delivering exceptional services and maintaining strong client relationships.
What industry verticals does
Pomeroy
serve?
Pomeroy serves a variety of industries, focusing on sectors including Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, and Manufacturing & Industrial. This diverse industry engagement allows the company to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
Pomeroy
offer?
Pomeroy employs an onshore delivery model, meaning that its services are primarily provided within the United States. This approach allows for closer collaboration with clients, ensuring that teams are readily available to address needs on-site or remotely, providing a tailored and responsive service experience.
How many employees and/or seats does
Pomeroy
have?
Pomeroy has a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to effectively manage a wide array of services and provide dedicated support to its clients across various industries.
Can
Pomeroy
be considered a good service provider for startups?
While Pomeroy has a strong service portfolio, it may not be the ideal choice for startups that are typically looking for highly flexible and scalable solutions. The company's established infrastructure and focus on larger industry players might limit its adaptability to the rapid changes and specific needs that startups generally face. However, for startups in sectors like retail or healthcare that require robust IT support, Pomeroy could still offer valuable services as they grow.
Can
Pomeroy
be considered a good service provider for SMBs?
Pomeroy serves as a viable service provider for small and medium businesses (SMBs) due to its scalable service offerings and strong focus on customer support. The company’s extensive experience across various industries positions it well to assist SMBs in enhancing their IT infrastructure and operational efficiency. With a commitment to delivering reliable services, Pomeroy can be a trusted partner for SMBs looking to grow and evolve in a competitive landscape.
Can
Pomeroy
be considered a good service provider for enterprises?
Pomeroy is well-equipped to support enterprises and large organizations, thanks to its substantial workforce and depth of service offerings. The company's emphasis on long-term client relationships and proven expertise in IT infrastructure makes it a reliable partner for enterprises seeking comprehensive managed services. With a strong focus on customer satisfaction and technological advancements, Pomeroy is capable of meeting the complex needs of large-scale operations.
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