Pollux
Customer Experience and Contact Center
Pollux BPO LLC is a business process outsourcing firm that provides customer experience and contact center solutions for real estate, solar energy, and legal sectors, known for its cost-effective pricing and bilingual support.
Size
1-10
Private
Mission
To deliver world-class service by connecting clients with trained virtual agents globally.
About
Pollux BPO LLC offers customer experience and contact center solutions along with technical support and data analytics for clients in real estate, solar energy, and the legal sector. The company operates using a hybrid delivery model and supports businesses across the U.S. and beyond.
It is recognized for its substantial cost savings of up to 50% compared to industry peers, with a focus on enhancing customer satisfaction through highly trained agents.
Services
Pollux BPO LLC provides customer experience and contact center solutions supported by technical support, legal call center services, and data analytics. These services cover inbound and outbound calling, customer support, and lead generation, tailored to support client needs in various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Management
Lead Research & List Building
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Data Collection & Survey Programming
Data Entry & Data Processing
Industries Served
The company serves clients in real estate, solar energy, and the legal sector. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and issue resolution.
Unique Stregths
Pollux BPO is known for its flexible pricing models and bilingual customer service representatives, offering clients significant operational cost savings. Its approach includes a hybrid delivery model that combines onshore, nearshore, and offshore services, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Palmdale, California, the company operates using a hybrid delivery model. It serves clients across the U.S. and globally, with teams working in remote environments and physical offices in El Salvador, depending on client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Energy & Utilities
Government & Public Sector
Clients
No items found.
What's the main service provided by
Pollux
?
Pollux BPO specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a variety of essential functions, including inbound customer support, outbound telesales and retention efforts, technical support for Tier 1 and Tier 2 issues, and management of social media interactions. Additionally, Pollux provides services for lead research and list building, recruitment process outsourcing (RPO), talent sourcing and screening, as well as data collection and survey programming, alongside data entry and processing. This diverse range of services is designed to meet the specific needs of clients across different sectors.
What additional services does
Pollux
provide?
When was
Pollux
founded?
Pollux was established in 2020, making it a relatively new player in the business process outsourcing industry. In 2024, the company celebrates four years of operation, during which it has focused on providing high-quality services and innovative solutions to its clients.
What industry verticals does
Pollux
serve?
Pollux serves clients across several key industries, specifically focusing on Real Estate & Property Management, Energy & Utilities, and Government & Public Sector. This targeted approach allows them to tailor their services to meet the unique demands and challenges faced by businesses in these sectors.
What delivery model does
Pollux
offer?
Pollux employs a hybrid delivery model that includes onshore, nearshore, offshore, and work-from-home solutions. Onshore refers to services delivered from within the same country as the client, nearshore involves operations from countries close to the client, while offshore indicates services provided from distant locations. This flexible delivery strategy enables Pollux to optimize service quality and cost-effectiveness, ensuring that they can meet various client needs effectively.
How many employees and/or seats does
Pollux
have?
Pollux has a small workforce, with a team size ranging from 1 to 10 employees. This compact team structure allows for a personalized approach to service delivery, ensuring that each client receives dedicated attention and tailored solutions.
Can
Pollux
be considered a good service provider for startups?
For startups, Pollux can be a suitable service provider, particularly due to its flexible pricing models and ability to scale services according to client needs. Their small team size allows for personalized service, which can be beneficial for emerging businesses looking for dedicated support. Additionally, with a diverse array of services, startups can find essential customer support and technical assistance tailored to their specific requirements.
Can
Pollux
be considered a good service provider for SMBs?
Pollux is well-positioned to support small and medium businesses seeking customer experience and contact center solutions. Their hybrid delivery model and extensive service offerings provide SMBs with the flexibility they need to grow and adapt to market demands. Furthermore, Pollux's commitment to cost savings and enhanced customer satisfaction makes it an attractive option for smaller enterprises aiming to improve their operational efficiencies.
Can
Pollux
be considered a good service provider for enterprises?
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