Pluscontacto specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, and social media customer care. Additionally, they provide live chat and messaging support, email support, order management and fulfillment, as well as procurement administration. Their expertise extends to recruitment process outsourcing, payroll processing, employee helpdesk services, and business and financial research, ensuring that they meet diverse client needs effectively.

Pluscontacto was established in 2008, marking over 15 years of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to the evolving demands of its clients, solidifying its reputation as a reliable provider of customer and back-office support services.

Pluscontacto serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Travel, Hospitality & Leisure, Education & EdTech, Technology & SaaS, Retail & e-Commerce, as well as Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the specific requirements of each sector.

Pluscontacto utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically from their headquarters in León, Spain. This approach ensures that they can maintain close communication and collaboration with their clients, enhancing the overall service experience and providing immediate support tailored to local market needs.

Pluscontacto employs between 51 to 200 individuals, which positions them as a mid-sized company. This workforce size allows them to offer personalized attention to clients while also possessing the capacity to handle a variety of projects and client demands efficiently.

Pluscontacto is well-equipped to support small and medium-sized businesses due to their scalable service offerings and industry expertise. Their ability to provide tailored solutions in customer support and back-office operations enables SMBs to focus on growth without the burden of managing these functions in-house. The flexibility of their services allows SMBs to easily adjust their engagement with Pluscontacto as their needs evolve.

While Pluscontacto is primarily positioned as a mid-sized provider, they can also cater to the needs of larger enterprises seeking reliable customer experience and contact center solutions. Their established service portfolio, combined with their emphasis on collaboration and innovation, makes them a viable partner for enterprises looking to enhance their customer engagement strategies. However, businesses with extensive requirements might need to assess their specific needs against Pluscontacto's capabilities to ensure alignment.