Pluricall
Customer Experience and Contact Center
Pluricall is a Portuguese company that provides omnichannel contact center solutions for various market sectors, known for its extensive experience and commitment to innovation.
Size
51-200
Private
Mission
To provide the best omnichannel contact center solutions that empower partners to focus on their core business while benefiting from expert communication services worldwide.
About
Pluricall offers omnichannel contact center solutions along with customer support, sales campaigns, and market research for clients across multiple industries. The company operates using an offshore model and supports businesses worldwide.
It is recognized for its tailored services and a flexible approach, with over 20 years of experience in enhancing customer communication and operational efficiency.
Services
Pluricall provides omnichannel contact center solutions supported by customer support, sales campaigns, and market research. These services include inbound customer support, outbound telesales, and digital channel management, tailored to support diverse client needs across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Email Support
Lead Research & List Building
Sales Chat & Live Demonstrations
Appointment Setting
Industries Served
The company serves clients in multiple market sectors, developing brands and products through effective communication strategies. It has experience supporting businesses of all sizes, from micro to large-scale enterprises, with services aligned to specific industry requirements.
Unique Stregths
Pluricall is known for its commitment to innovation and adaptability, offering clients expert communication services that enhance operational efficiency. Its approach includes leveraging industry-leading technology and attracting top national talent, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Lisbon, Portugal, the company operates using an offshore delivery model. It serves clients globally, with teams capable of managing customer interactions across various digital channels and languages.
Certifications
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Verticals
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Clients
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What's the main service provided by
Pluricall
?
Pluricall specializes in providing comprehensive customer experience and contact center solutions. Their service offerings encompass various aspects of customer interaction, including inbound customer support, outbound telesales and retention, social media customer care, email support, lead research and list building, sales chat and live demonstrations, as well as appointment setting. This diverse range of services is designed to cater to the unique needs of clients across multiple industries, ensuring effective communication and customer engagement.
What additional services does
Pluricall
provide?
In addition to its core offerings in customer experience and contact center solutions, Pluricall also provides a range of supplementary services. These include back-office operations, HR recruitment and payroll, finance and accounting, as well as IT infrastructure and managed services. This expanded portfolio allows Pluricall to support clients with diverse operational needs beyond just customer interaction.
When was
Pluricall
founded?
Established in 2001, Pluricall has been in operation for over 23 years. Since its inception, the company has focused on delivering innovative contact center solutions and has grown significantly, enhancing its service offerings to meet the evolving needs of businesses worldwide.
What industry verticals does
Pluricall
serve?
What delivery model does
Pluricall
offer?
Pluricall operates using an offshore delivery model, which means that the company provides its services from a location outside the client's country, typically to leverage cost efficiencies and access a wider talent pool. This method allows Pluricall to support clients globally while maintaining high service quality and expertise in customer interactions across various digital channels.
How many employees and/or seats does
Pluricall
have?
Pluricall employs between 51 and 200 professionals, positioning itself as a medium-sized company. This workforce enables the firm to maintain a balance between personalized service and the capacity to handle a variety of client needs effectively.
Can
Pluricall
be considered a good service provider for startups?
Pluricall can be a valuable service provider for startups, particularly those looking to establish a strong customer service foundation from the outset. With its tailored support services and flexible approach, Pluricall equips startups with essential customer engagement strategies that can scale as the business grows. The company's experience in various industries also enables it to adapt to the specific challenges faced by new businesses.
Can
Pluricall
be considered a good service provider for SMBs?
Pluricall is well-suited to serve small and medium-sized businesses (SMBs). Its diverse service offerings, from customer support to market research, provide SMBs with the tools they need to enhance customer relationships and drive growth. The company's commitment to adaptability and innovation ensures that SMBs can benefit from scalable solutions that align with their operational needs and budget constraints.
Can
Pluricall
be considered a good service provider for enterprises?
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