plugwork
Customer Experience and Contact Center
Plugwork Direct is a global outsourcing company that provides customer experience solutions for property management firms, known for its dedicated Filipino talent teams and commitment to operational excellence.
Size
51-200
Private
Mission
To revolutionize the outsourcing industry through excellence, innovation, collaboration, integrity, and reliability while prioritizing sustainable growth and delivering exceptional value.
About
Plugwork Direct offers customer experience solutions along with finance and accounting services for clients in property management. The company operates using an offshore model and supports clients primarily in Australia, the United States, and the United Kingdom.
It is recognized for its people-centric culture and structured onboarding process, ensuring stability and continuity in service delivery.
Services
Plugwork Direct provides customer experience solutions supported by finance and accounting services and specific offerings such as inbound customer support, outbound telesales and retention, technical support, and billing and invoicing. These services cover a range of customer interactions and operational tasks, tailored to support the needs of property management companies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Data Entry & Data Processing
Industries Served
The company serves clients in property management, with a strong focus on the Australian market. It has experience supporting various client types within this vertical, ensuring services are aligned with industry-specific requirements and operational needs.
Unique Stregths
Plugwork Direct is known for its dedicated teams, which enhance service continuity and reduce turnover challenges. Its approach includes a structured onboarding process designed to optimize client productivity, ensuring that teams are well-integrated and aligned with client goals.
Delivery Footprint
Headquartered in Makati, Philippines, the company operates using an offshore delivery model. It serves clients across Australia, the United States, and the United Kingdom, with teams working remotely to provide seamless support tailored to client specifications.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
plugwork
?
Plugwork specializes in delivering comprehensive customer experience solutions, primarily focusing on the contact center domain. Their offerings encompass a variety of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing. Additionally, they provide data entry and data processing services, ensuring a holistic approach to customer interactions and operational requirements.
What additional services does
plugwork
provide?
In addition to their core offerings in customer experience, Plugwork also provides finance and accounting services. This expanded service portfolio allows them to support clients with essential financial operations, enhancing the overall value they deliver to businesses in property management.
When was
plugwork
founded?
Plugwork was established in 2019 and has been operational for approximately five years. Since its inception, the company has aimed to innovate within the outsourcing sector, establishing itself as a reliable partner for businesses seeking customer experience and financial services.
What industry verticals does
plugwork
serve?
Plugwork primarily serves the Real Estate & Property Management sector. Their focus on this vertical allows them to tailor their services to meet the specific needs and operational demands of clients in property management, especially within the Australian market.
What delivery model does
plugwork
offer?
Plugwork utilizes an offshore delivery model, which means they provide services from a different country than where their clients are based. This approach allows them to leverage cost efficiencies while still delivering high-quality support. By operating remotely, they ensure that their teams can offer seamless assistance tailored to the unique requirements of their clients across various regions.
How many employees and/or seats does
plugwork
have?
Plugwork has a workforce ranging from 51 to 200 employees. This size positions them to effectively manage a range of client needs while maintaining the agility to adapt and scale their services as required.
Can
plugwork
be considered a good service provider for startups?
For startups, Plugwork can be a suitable service provider, especially those in the property management sector. With their tailored customer experience solutions and the ability to manage financial tasks, startups can benefit from Plugwork's expertise to establish a solid operational foundation. Their offshore model also allows startups to access quality services without the overhead of maintaining an extensive in-house team.
Can
plugwork
be considered a good service provider for SMBs?
Plugwork serves as a strong partner for small and medium businesses (SMBs), particularly in the property management industry. Their flexible service offerings and dedicated teams enable SMBs to scale their operations effectively. By outsourcing customer support and financial tasks, these businesses can focus on growth while ensuring customer satisfaction through high-quality service delivery.
Can
plugwork
be considered a good service provider for enterprises?
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