Platinumone Business Services Private Limited
Customer Experience and Contact Center
PlatinumOne Business Services Limited is a leading BPO provider that delivers customer experience and contact center solutions for large and medium enterprises, known for its expertise in loyalty program management and lead conversion.
Size
201-500
Private
1m-10m
Mission
To maximize sales and improve customer engagement by delivering integrated and innovative business process management solutions that drive efficiency, loyalty, and growth.
About
PlatinumOne Business Services Limited offers customer experience and contact center solutions along with loyalty program management and lead conversion services for clients in various sectors. The company operates using an offshore model and supports clients primarily based in India.
It is recognized for its commitment to information security, with ISO 27001:2013 certification, and a dedicated team of experienced professionals that ensures high-quality service delivery.
Services
PlatinumOne Business Services Limited provides customer experience and contact center solutions, supported by loyalty program management and lead conversion services. These services cover inbound customer support and lead research, tailored to support client needs for maximizing sales potential and enhancing customer engagement.
Capabilities
Inbound Customer Support
Lead Research & List Building
Industries Served
The company serves clients in various sectors, focusing on large and medium enterprises. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring flexibility across multiple industries.
Unique Stregths
PlatinumOne is known for its competitive pricing, leveraging India's cost advantages in the global sourcing market. It offers clients a dedicated team of domain experts and a commitment to quality service, ensuring consistency and efficiency in operations.
Delivery Footprint
Headquartered in Thane, India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Platinumone Business Services Private Limited
?
Platinumone Business Services Private Limited specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, coupled with lead research and list building services. This blend of services is designed to enhance sales and customer engagement, ensuring clients can effectively connect with their customers and maximize their market potential.
What additional services does
Platinumone Business Services Private Limited
provide?
When was
Platinumone Business Services Private Limited
founded?
Platinumone Business Services Private Limited was established in 2008, marking its presence in the business process outsourcing industry. With over 15 years of experience, the company has developed a strong foundation and expertise in delivering integrated business process management solutions.
What industry verticals does
Platinumone Business Services Private Limited
serve?
What delivery model does
Platinumone Business Services Private Limited
offer?
The company operates using an offshore delivery model, which means that its services are delivered from a location outside the client's country, often leveraging cost advantages and specialized talent pools. This approach allows Platinumone to provide efficient and scalable solutions to clients in various markets, while maintaining high standards of service quality.
How many employees and/or seats does
Platinumone Business Services Private Limited
have?
Platinumone Business Services Private Limited employs between 201 and 500 professionals, positioning itself as a mid-sized company. This workforce size enables them to maintain a dedicated team of experts who are committed to delivering quality service while ensuring flexibility and responsiveness to client needs.
Can
Platinumone Business Services Private Limited
be considered a good service provider for startups?
Platinumone Business Services can be a suitable service provider for startups, particularly those looking to establish a strong customer engagement strategy from the outset. Their focus on customer experience solutions and lead conversion makes them an ideal partner for new businesses aiming to maximize their sales potential. The offshore model also allows startups to access high-quality services at competitive costs, which is crucial for managing budgets effectively during the early stages of growth.
Can
Platinumone Business Services Private Limited
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Platinumone Business Services offers a robust suite of services that can support growth and scalability. Their experience in providing tailored customer support and lead generation services ensures that SMBs can effectively compete in their respective markets. The company’s commitment to quality and efficiency makes it a reliable partner for SMBs looking to enhance their customer engagement and drive business growth.
Can
Platinumone Business Services Private Limited
be considered a good service provider for enterprises?
Platinumone Business Services is well-equipped to serve enterprises and large companies, thanks to its established offshore delivery model and a dedicated team of professionals. The company's ISO 27001:2013 certification highlights its commitment to information security, which is often a critical requirement for larger organizations. Furthermore, their experience in managing complex customer experience solutions positions them as a reliable partner for enterprises seeking to enhance operational efficiency and customer satisfaction.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.