Piton Global
Customer Experience and Contact Center
Piton Global is a leading BPO advisory firm that provides customer experience and contact center solutions for various industries, known for its client-centric approach and no-cost advisory services.
Size
1-10
Private
Mission
To democratize access to top-tier customer service outsourcing, enabling businesses to leverage global talent and technology efficiently and affordably.
About
Piton Global offers customer experience and contact center solutions along with BPO advisory services for clients in finance, healthcare, insurance, technology, and telecommunications. The company operates using an offshore, nearshore, and onshore delivery model and supports Fortune 500 companies and high-growth enterprises.
It is recognized for its rigorous vendor selection process, with a commitment to enhancing operational efficiencies and customer satisfaction through strategic partnerships.
Services
Piton Global provides customer experience and contact center solutions supported by BPO advisory services and specific offerings such as CX consulting and journey mapping. These services cover inbound and outbound call center operations, and are tailored to support businesses in improving operational efficiencies and driving revenue growth.
Capabilities
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, insurance, technology and SaaS, and telecommunications and media. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Piton Global is known for its extensive global reach and client-centric approach, offering clients bespoke vendor selection methodologies. Its approach includes no-cost advisory services for companies needing more than five full-time employees, which helps democratize access to top-tier outsourcing solutions.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across more than 37 countries, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Piton Global
?
Piton Global specializes in providing customer experience and contact center solutions, complemented by BPO advisory services. They also offer CX consulting and journey mapping, which are designed to enhance the overall customer experience. Their offerings include both inbound and outbound call center operations tailored to help businesses streamline their operations and boost revenue.
What additional services does
Piton Global
provide?
In addition to their primary focus on customer experience and contact center solutions, Piton Global offers analytics and data services. This additional expertise enables them to provide deeper insights into customer interactions and operational efficiencies, enhancing their overall service portfolio.
When was
Piton Global
founded?
What industry verticals does
Piton Global
serve?
Piton Global serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Insurance, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows them to cater to the specific needs of various sectors, ensuring that their services are aligned with industry standards and practices.
What delivery model does
Piton Global
offer?
Piton Global employs a flexible delivery model that includes offshore, nearshore, and onshore options. Offshore delivery typically involves services provided from a different country, often leading to cost savings, while nearshore services are delivered from a neighboring country, facilitating easier communication and collaboration. Onshore delivery means the services are provided within the same country as the client, ensuring close proximity and cultural alignment.
How many employees and/or seats does
Piton Global
have?
Piton Global has a small workforce, consisting of 1 to 10 employees. This size allows the company to maintain a close-knit team capable of providing personalized service and agility in operations.
Can
Piton Global
be considered a good service provider for startups?
Piton Global can be a suitable service provider for startups, particularly those looking for cost-effective solutions in customer service outsourcing. With their small team size, they can offer personalized attention and flexibility, which is often critical for startups. Their advisory services can also be beneficial for emerging businesses striving to establish their customer experience strategies.
Can
Piton Global
be considered a good service provider for SMBs?
Piton Global is well-positioned to support small and medium-sized businesses (SMBs) due to their tailored service offerings and commitment to operational efficiency. Their flexible delivery model allows SMBs to scale services according to their growth needs, making it easier for them to adapt in a competitive market.
Can
Piton Global
be considered a good service provider for enterprises?
While Piton Global does have experience working with high-growth enterprises and Fortune 500 companies, their small size may limit their capacity to handle the extensive demands of larger enterprises. However, their bespoke vendor selection methodologies and focus on enhancing operational efficiencies can still provide valuable support for larger organizations looking for specialized customer service solutions.
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