Piton Global
Customer Experience and Contact Center
PITON-Global is a leading global advisory firm that provides customer experience and contact center solutions for telecommunications, healthcare, technology, and financial services, known for its no-cost advisory services and extensive vendor network.
Size
1-10
Private
Mission
About
PITON-Global offers customer experience and contact center solutions along with BPO advisory services for clients in telecommunications, healthcare, technology, and financial services. The company operates using an onshore, nearshore, and offshore delivery model and supports enterprises primarily in the US, Canada, UK, and Australia.
It is recognized for its commitment to quality and operational excellence, with a focus on transforming outsourcing into a strategic advantage for clients.
Services
PITON-Global provides customer experience and contact center solutions supported by BPO advisory services and specific offerings such as CX consulting and journey mapping. These services cover inbound and outbound call center support, and are tailored to support client needs for operational efficiency and enhanced customer satisfaction.
Capabilities
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, healthcare, technology, and financial services. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PITON-Global is known for its no-cost advisory services, offering clients a rigorous vendor selection process that ensures optimal alignment with their needs. Its approach includes continuous innovation and operational excellence, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in a global hub, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across 37 countries, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Technology & SaaS
Banking & Financial Services
Clients
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What's the main service provided by
Piton Global
?
Piton Global specializes in providing comprehensive customer experience and contact center solutions. Their offerings include BPO advisory services, as well as CX consulting and journey mapping, which are designed to optimize both inbound and outbound call center operations. This focus on enhancing operational efficiency and customer satisfaction enables clients to achieve their business objectives effectively.
What additional services does
Piton Global
provide?
When was
Piton Global
founded?
Piton Global was established in 2001, marking over two decades of experience in the business process outsourcing industry. Since its inception, the company has committed itself to delivering exceptional customer experience and contact center solutions, adapting to the evolving needs of its clients across various sectors.
What industry verticals does
Piton Global
serve?
Piton Global serves a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Technology & SaaS, and Banking & Financial Services. This broad industry focus allows the company to tailor its services to meet the specific challenges and requirements of each sector.
What delivery model does
Piton Global
offer?
Piton Global employs a versatile delivery model encompassing onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, nearshore indicates neighboring countries, while offshore involves services rendered from distant locations. This flexibility enables the company to effectively meet client needs and streamline operations, ensuring optimal service delivery.
How many employees and/or seats does
Piton Global
have?
Piton Global operates with a small workforce, comprising between 1 to 10 employees. This size allows for a more personalized approach to client relationships, fostering a dedicated environment where the company can focus on delivering high-quality services tailored to client requirements.
Can
Piton Global
be considered a good service provider for startups?
Piton Global can be a suitable service provider for startups, particularly those in the telecommunications, healthcare, technology, and financial services sectors. With its focus on customer experience and flexible delivery models, the company can adapt its services to meet the dynamic needs of startups, providing them with essential support as they grow and navigate the challenges of establishing their business.
Can
Piton Global
be considered a good service provider for SMBs?
Piton Global is well-positioned to support small and medium businesses (SMBs) looking for reliable BPO solutions. The company’s commitment to quality and operational excellence, along with its tailored service offerings, enables SMBs to enhance their customer engagement and operational efficiency. Moreover, the flexible delivery model allows for scalability, ensuring that as SMBs grow, their service needs can be adequately met.
Can
Piton Global
be considered a good service provider for enterprises?
Piton Global is also a strong contender for enterprises and large companies, particularly those within its targeted industries. The company's experience with Fortune 500 clients and its focus on operational excellence provide a reliable foundation for larger organizations seeking sophisticated outsourcing solutions. Its diverse delivery model further enhances its capability to cater to the complex needs of enterprises, ensuring consistent service quality across different geographies.
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